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    Paid for sm business web hosting, but account inactive, cannot get customer support contact info -- help!?

    My wallet says that my account is active; I paid for a year of service in April, 2013. My web hosting control panel says that the account is currently inactive. My business website is unavailable. Going through the customer support pages and questions, the result is "We offer phone and email support only to Small Business customers, and our records don't show any Small Business products associated with your Yahoo! ID" I cannot find any customer service contact anywhere to get this fixed. I have paid for the service, but after building my site -- and it was up and working fine last week -- now my site is down and I need to contact someone to get this fixed quickly! My business depends on this website. Thank you.
    7 months ago 4 Answers

    Best Answer

    Hi, Chris. Please send your Yahoo! ID, domain name, and contact information to ysb-social-media@cc.yahoo-inc.com. We'll help you get to the bottom of this. Looking forward to hearing from you soon!
    a few seconds ago

    Other Answers

    • Hi, Chris. Please deliver your Yahoo! ID, area name, and get in touch with info to ysb-social-media@cc.yahoo-inc website. We'll assist you get to the base of this. Looking ahead to listening to from you soon!

      by Eric - 15 hours ago

    • Call Yahoo Customer Service support ... Billing issues: 408-916-2149 Merchant Solutions technical issues: 408-916-2110 General Technical Issues: 408-916-2130 Marketing Dashboard technical issues: 408-916-2116 (All support offered in English only. We do not provide support for third party tools or custom scripts. Please contact a developer or the software manufacturer for those questions or issues.) source: http://smallbusiness.yahoo.com/contactus/contactus_home.php They have a feature where you can request a call from them. I have never waited more than 10 min. for them to call me when using this feature. I have used Yahoo sitebuilder for 8 years. I am very happy with it. I have never had an issue that I could not get figured out with one phone call to a "live Person"! The contact info is found in the help section - right sidebar - More Resources - •Contact Customer Care email me if you don't get this figured out soon ... rod [at] wintertexaninfo.com

      by rod g - 15 hours ago

    • I understand how you feel. I am glad someone was able to help you.

      by lili dauphin - 15 hours ago

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