Paid for sm business web hosting, but account inactive, cannot get customer support contact info -- help!?

My wallet says that my account is active; I paid for a year of service in April, 2013.
My web hosting control panel says that the account is currently inactive.
My business website is unavailable.
Going through the customer support pages and questions, the result is "We offer phone and email support only to Small Business customers, and our records don't show any Small Business products associated with your Yahoo! ID"
I cannot find any customer service contact anywhere to get this fixed. I have paid for the service, but after building my site -- and it was up and working fine last week -- now my site is down and I need to contact someone to get this fixed quickly! My business depends on this website.
Thank you.
How long does it take to get an email reply from customer care? I sent an email soon after receiving the answer, and I've had a few customers emailing me needing access to my website and its information.

11 months ago - 3 answers

Best Answer

Chosen by Asker

Hi, Chris.

Please send your Yahoo! ID, domain name, and contact information to We'll help you get to the bottom of this.

Looking forward to hearing from you soon!

11 months ago

Other Answers

I understand how you feel. I am glad someone was able to help you.


by lili dauphin - 11 months ago

Call Yahoo Customer Service support ...
Billing issues:
Merchant Solutions technical issues:
General Technical Issues:
Marketing Dashboard technical issues:
(All support offered in English only.
We do not provide support for third party
tools or custom scripts.
Please contact a developer or the
software manufacturer for those
questions or issues.)
They have a feature where you can request a call from them. I have never waited more than 10 min. for them to call me when using this feature.
I have used Yahoo sitebuilder for 8 years. I am very happy with it.
I have never had an issue that I could not get figured out with one phone call to a "live Person"!
The contact info is found in the help section -
right sidebar - More Resources - •Contact Customer Care
email me if you don't get this figured out soon ... rod [at]


by rod g - 11 months ago