Question

Name server IP update takes up 72 Yahoo is really?

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#For records,#
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I have been facing a troubleshooting about my nameserver's IP which I have nothing to do by myself for 10 days.

I have moved my site to a new hosting plan from current one. And my hosting provider, com.tr, gave me new IPs and told me that nameserver's IPs need to be updated.

Therefore, I sent an email to You/Yahoo ten/10 days ago (Fri, March 18, 2011 9:46:48 AM), and I got an answer 2 days later (Sun, March 20, 2011 8:22:34 AM). Case number for that email is KKM26951586V97395L0KM

It says;
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Hello Ahmet,

Thank you for contacting Yahoo! Small Business Support.

We understand you want the new IP addresses to be updated. We apologize for any inconvenience this may have caused you.
We have updated the IP address for the name servers given below:

ns1.x.com 93.xxx.11x.1xx
ns2.x.com 93.xxx.11x.1xx

Please allow up to 72 hours for your new name servers to be registered.

Please do not hesitate to reply if you need further assistance.
Regards,
Anxxxx
Yahoo! Small Business Support
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After that email, I waited at least 80 hours for update, but nothing happened. Then I searched on Yahoo for tech support phone number, and I got one. I called Yahoo (international calling from Turkey means an extra fee ) Thu, March 24, 10:19AM
I explained the issue I have to Tech, she cared about it, then said that your IPs were updated and told me wait 72 hours. She also gave me case number for that calling Phone support Case Number 11614378

During process, I had to pay extra DEDICATED SERVER FEE as I am still using my old IPs.
I mean,
calling Yahoo $
server fee for delay $

These are not my mistake, my mistake is just waiting /hang on.

Now, I can not reach support tech via on phone, I am writing to you,
Hope to get an answer, but I don't think so.

What do you think?
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Quato from YAHOOsmallCARE

We are sorry to hear about your trouble contacting support. It is true that domains can take around 72 hours to update a name server change. Our records show that the changes you requested during your call to tech support have been made and are now in effect.

If you still need assistance, you can request a call from our support team by visiting smallbusiness.yahoo.com/contactus
Source(s):
smallbusiness.yahoo.com
3 hours ago

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This is the earlist answer I have ever had from Yahoo.
I have been using Yahoo since 2000 and I have been using Small Business as a customer Since 2006.
I see what, if you face a trouble, publish it on public.

"now in effect." That means,
I should wait for it, the process is going on ?
or
The process was comleted and my site is displayed on the new IPs ?

Customer Answer: NO, My site is still displayed on old IPs.

I can not request a call from Yahoo, becaus

3 years ago - 1 answers

Best Answer

Chosen by Asker

We are sorry to hear about your trouble contacting support. It is true that domains can take around 72 hours to update a name server change. Our records show that the changes you requested during your call to tech support have been made and are now in effect.

If you still need assistance, you can request a call from our support team by visiting smallbusiness.yahoo.com/contactus

Source(s):

3 years ago