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    Yahoo Domains

    Question

    Name server IP update takes up 72 Yahoo is really?
    ########### #For records,# ############ I have been facing a troubleshooting about my nameserver's IP which I have nothing to do by myself for 10 days. I have moved my site to a new hosting plan from current one. And my hosting provider, com.tr, gave me new IPs and told me that nameserver's IPs need to be updated. Therefore, I sent an email to You/Yahoo ten/10 days ago (Fri, March 18, 2011 9:46:48 AM), and I got an answer 2 days later (Sun, March 20, 2011 8:22:34 AM). Case number for that email is KKM26951586V97395L0KM It says; ####################### Hello Ahmet, Thank you for contacting Yahoo! Small Business Support. We understand you want the new IP addresses to be updated. We apologize for any inconvenience this may have caused you. We have updated the IP address for the name servers given below: ns1.x.com 93.xxx.11x.1xx ns2.x.com 93.xxx.11x.1xx Please allow up to 72 hours for your new name servers to be registered. Please do not hesitate to reply if you need further assistance. Regards, Anxxxx Yahoo! Small Business Support ################## After that email, I waited at least 80 hours for update, but nothing happened. Then I searched on Yahoo for tech support phone number, and I got one. I called Yahoo (international calling from Turkey means an extra fee ) Thu, March 24, 10:19AM I explained the issue I have to Tech, she cared about it, then said that your IPs were updated and told me wait 72 hours. She also gave me case number for that calling Phone support Case Number 11614378 During process, I had to pay extra DEDICATED SERVER FEE as I am still using my old IPs. I mean, calling Yahoo $ server fee for delay $ These are not my mistake, my mistake is just waiting /hang on. Now, I can not reach support tech via on phone, I am writing to you, Hope to get an answer, but I don't think so. What do you think?
    a few seconds ago 1 Answer

    Best Answer

    We are sorry to hear about your trouble contacting support. It is true that domains can take around 72 hours to update a name server change. Our records show that the changes you requested during your call to tech support have been made and are now in effect. If you still need assistance, you can request a call from our support team by visiting http://smallbusiness.yahoo.com/contactus
    a few seconds ago

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