Question

Why do I get this error when trying to manage my domain name?

I have the identical issue to the one posted previously, quoted below. The answers to this prior post were not relevant. I have been going around in circles. I can sign in to everything else on Yahoo, but they say my ID is not linked to the domain name. WHOIS says the domain name is at Yahoo. There doesn't seem to be any way to get help on this. I need to update the forwarding on the domain name and I can't get to the Domain Name Control Panel the help files direct me to.

Kathy

"Why am I getting this error at Yahoo domain control panel?
I bought a domain name a couple of years ago at Yahoo and when I last wanted to check the control panel, I came across this error message:

"Sorry, there are no Yahoo! Small Business services associated with the Yahoo! ID "

When I do a Whois search, my account at Yahoo still appears to be the administrator's email address of the domain.
What do you think the problem is? How could I contact Yahoo to resolve this problem?"

3 years ago - 1 answers

Best Answer

Chosen by Asker

"Sorry, there are no Yahoo! Small Business services associated with the Yahoo! ID" means one of two things. Either your domain plan is no longer active, or it is active and you are logging into a different Yahoo! ID than the one you used to sign up. Our contact flow (smallbusiness.yahoo.com/contactus) requires that your service is active and you can sign into the correct Yahoo! ID.

There are two ways to contact us so we can help. The first is to send an email containing as much information as you can about the domain in question and your account to domains-support@cc.yahoo-inc.com. The second is to pull our phone number from your credit card bill. Either way, we are here to help you get control of your account again.

Source(s):

3 years ago