Yes, you must refund items that are Not As Described. Your No Refund policy does not apply here. That is for returns where buyer has changed his mind. You get the items back first, then refund. Remember, buyers always have the power of negative feedback.
by Flower -
Do you want to sell on eBay again? One neg will very likely tank your feedback rating and may even get your selling privileges suspended.
by GinoParisian -
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