how does sending back a faulty item via paypal work? - Buyer protection?

Ok I am waiting to be refunded for an item I have bought on ebay, sadly the item is not fully functional and the seller refuses to refund me so I had to go ahead via the paypal route.
What I don't understand is- If I send back the item recorded delivery but the seller denies and says for instance that the item I send is not the same or I have send a comepletly different item, how will paypal solve the matter?

I am not planning to trick the seller by sending something else in order to keep the item and his money- but how would paypal deal with the matter and how could it be proven?

thanks :D

1 year ago - 2 answers

Best Answer

Chosen by Asker

If you do decide to return it, make sure you provide tracking to prove that it was delivered to the seller. Since I'm a full time seller, I post on all my listings no returns unless there was a misprint. Most sellers will refund after they received the item back. You can also file a case on ebay and it can be escalated to ebay customer support if the seller don't respond. Haven't done this in so long because I buy mostly clothes.


1 year ago

Other Answers

eBay and Paypal nearly always side with the buyer. If Paypal has told you to return it to the seller, go ahead.

by G - 1 year ago