Do you have some proof or receipt that you shipped it on the 24th? That might shut her up. The sad thing is that even when she gets it, she still might write a negative feedback saying it was slow or something. She's being a tad impatient in my opinion. Ordering on the 19th and today is about 10 days later... that's not really bad at all. I think she is projecting her impatience on you due to the hanging tooth situation. But of course, you have to keep your smile and be polite. The customer is always right (even when they are wrong lol). Perhaps do a reverse psychology on her and make her feel guilty to avoid the negative comment. At your own expense, send her another one. Tell her again the first one was sent on the 24th and it should be there at any time, but also you just sent another one for free for future use, as a way of apologizing for the 'delay'. Since you are being clearly reasonable, it might be enough to thwart any negative comment.
by William - 4 hours ago
Contact Ebay Support and tell them your problem. They'll handle it.
by John M - 4 hours ago
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