Zendesk Review – Support and Engage Your Customers

Customer engagement must be high on the list of priorities for almost any business today. Unfortunately, not all businesses have the tools, tactics, and talents to properly engage their customers before and after the sale.

That’s where Zendesk comes into the picture. Read this Zendesk review to get a better idea of whether or not Zendesk will work for you.

How Can Zendesk Help Real Businesses?

Customer support is one of the biggest engagement opportunities for businesses today. It is also a field where there is great need for improvement by businesses large and small. A recent series of television commercials even touches on how bad things have gotten. People are actually surprised, and delighted, to call and talk to an actual person rather than a computer generated voice menu.

It should be noted, however, that Zendesk is more than mere customer service and engagement software. Zendesk also offers webinars, forum training, and white papers, in addition to Zendesk university for onsite private training to help businesses provide better customer service.

Who Benefits Most from Zendesk?

Any business that relies on customers stands to benefit by using Zendesk software, tools, and services. The scalability of Zendesk makes it ideal for businesses set to grow in the coming years and makes it an excellent choice to assist in that growth.

Why Should You Invest in Zendesk?

The buying public is demanding more and more engagement from companies that are getting their hard-earned dollars. They want to feel as though businesses are hearing their voices, acknowledging their concerns, and actively interested in providing better service before and after the sale. Zendesk makes your business look great to potential customers even if you don’t have a full-time staff dedicated to answering emails, responding on social media sites, double checking invoices, and countless other things that often fall through the cracks in small and large businesses.

The Basics: What Does It Look Like?

Zendesk is an attractive site that isn’t overly cluttered. In fact, it’s quite peaceful and easy on the eyes.

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Navigation throughout the site is simple with top navigation menu. Once you sign up for the free trial, you’ll be taken to the dashboard, which is equally easy to navigate and will become your hub of activity. Thanks to its Zendesk Apps platform you can easily add on other business applications to work with Zendesk, and their open API means you can also use services such as CloudWork to connect Zendesk with a multitude of business applications.

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You also gain access to the wonderful help documents and forum in the back office area of Zendesk. This is where you’ll get all the help you need to get started on the right foot.

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The one thing to remember, when you do business with Zendesk is that you’re not alone. There are plenty of really big names in the world of business, across many fields, that are using the services Zendesk provides. This is a true testament to the scalability of Zendesk that major corporations as well as one-man operations can benefit from these services.

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The Good and the Bad about Zendesk

The name Zendesk implies a peaceful experience for businesses. On a large scale it delivers. The Zendesk software is simple enough that ordinary people can use it effectively. The software is scalable so that it can accommodate small businesses as well as major corporations. The forums are there to provide advice, helpful hints, and even commiseration on the rare occasion that problems do arise. The training is first rate. These are all great things in the world of business today.

The downside comes with the scope of the service. While the software is easy to navigate and use and there is extensive training, it can seem a bit overwhelming at first. This is especially the case with smaller operations where one person is doing all the digging. Once the learning curve is over, however, it’s smooth sailing.

Will it Fit Your Budget?

For many small business owners, the affordability of Zendesk will be quite surprising. Just as the product itself is scalable to meet the needs of growing businesses, so are the prices. Four different plans are available at per person rates that can be paid yearly (with a discount), quarterly, or monthly. The prices increase with the range of services.

Is it For You?

The truthful answer for this is that if you have customers, this is a product for you. Customers need to feel important to your business. It’s an important part of the relationship building process. Zendesk has a lot to offer and a 30-day free trial gives you plenty of time to work out the kinks and see just how much it can mean for your business. Sign up for the free trial today and see what it can do for your business.

Ratings: ease of use 5/5, features 5/5, value 5/5 and ease of deployment 3/5

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