Choosing your company’s customer service software can be a daunting task. With so many support solutions in the market, how do you find the perfect system? Are the features you think you need from customer service software the same as what other companies need?
In a recent report, Software Advice shared some intriguing facts on why businesses buy customer service software. They talked with hundreds of customer support managers, vendors and IT directors from June 2011 through May 2013 to find out:
The top reasons for replacing customer service software
The top reasons for buying customer service software for the first-time
The most requested features in customer service software
What they heard from these businesses is that they’re overwhelmed. They’re drowning in support requests and they need help to streamline their customer support operations — and that’s where a support solution becomes essential. Without software to manage these demands, customer service teams work inefficiently and without the right information, and often fail in their mission to provide responsive and satisfactory service to customers.
This infographic was created to help you search for the right solution and guide your selection process so you’ll feel more confident about your choice.
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