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    3 Big Myths in Customer Service Outsourcing
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    3 Big Myths in Customer Service Outsourcing

    Outsourcing plays a significant part in the global economy today despite the fact that it was both an entirely new concept and virtually unheard of... More »

    5 Mistakes Applicants Make During The Interview Process
     

    5 Mistakes Applicants Make During The Interview Process

    You’ve got all the required personality traits, job experience and skills, and your recruiter wants to arrange a meeting with you to discuss career... More »

    The 5 Follow-Ups You Need to Convert Contest Leads into Paying Customers
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    The 5 Follow-Ups You Need to Convert Contest Leads into Paying Customers

    3…2…1 your contest is officially complete. You know who the winner is, and judging by the lengthy list of new leads in your database your contest was... More »

    Go Mobile or Go Home
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    Go Mobile or Go Home

    It’s already been well reported that Google is about to start to take more notice of whether a website works well on mobile or not. This change has... More »

     

    5 Ways Financial Data Can Help You Do Better Business

    There are a growing number of ways in which using data can help companies compete and pursue growth more effectively and consistently. One of those... More »

     

    Can’t Imagine Being Fired? Imagine It.

    For most people, it’s perhaps one of their worst nightmares: hearing the words “You’re fired.” It can be a confusing, traumatic and even devastating... More »

    Disrupting the Business for Social Responsibility
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    Disrupting the Business for Social Responsibility

    Q:     What is disruptive innovation? A:     Depends on who you ask. The blogosphere is so stuffed with discussion about disruptive innovation that... More »

    The 7 Deadly Sins of Customer Experience
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    The 7 Deadly Sins of Customer Experience

    Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember how the... More »

    6 Game-Changing Resources for Optimizing Your Entire Social Strategy
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    6 Game-Changing Resources for Optimizing Your Entire Social Strategy

    Social media is a fresh avenue for advertising and marketing professionals. Unlike traditional advertising and more established forms of online... More »

    Location, Location, Location! How to Put User Geography Into Play for Your Mobile App
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    Location, Location, Location! How to Put User Geography Into Play for Your Mobile App

    Mobile customers are on-the-go. With 74% of smartphone owners claiming to use their devices to get information or directions specific to their... More »

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