Marketing in Public Toilets?

Over the recent past, I have been surprised to find a great deal of marketing material in public toilets (in malls, at the movies, etc.) – Initially, I was surprised to even find posters, banners, even audio clips, etc. in public toilets. From soaps to laptops to clothes to footwear to exciting deals – They were all there! Initially I was surprised. But as I observed more consciously over the past few weeks, I recognized that it was intentional, and also probably a BRILLIANT MARKETING STRATEGY!

Here’s why? – The Number 1 Challenge of MOST MARKETERS today is to get “CUSTOMER ATTENTION” to what you have to say… Simply because (1) Everyone has so little time; and (2) There are just so many options for any customer.. – So how do you get “customer attention” to what you want to say.

As I think logically, I guess a public toilet is a great place to get “CUSTOMER ATTENTION” /”AWARENESS” / “INTEREST” to what you have to say. Here’s WHY?

(1) People have time, and their “eyes” (& “ears”) open : A public toilet is one place where many people are usually found waiting, i.e., they generally have time (& no specific agenda or nothing specific to do apart from wait for your turn). And in most instances, you probably don’t really like to indulge in small talk with others. So you find many people idly looking at the walls, mirrors, ceiling, etc.

Now as a MARKETER, if you recognize this window of opportunity (say 30 seconds to 3 minutes) to get customer attention on your product / service, you can use this time effectively

(2) Mobiles are a NO-NO : The other real challenge for most marketers is to get people to look / hear to what they have to say; and mobiles can be the real “villain” in getting customer’s time and attention. (I mean I know of people who call their mobiles their only LOVE in LIFE!).

Here’s the good news for marketers – The “villain” is usually not in the picture in a public toilet. Most people (at least from what I know) usually don’t like to use their mobile phones in the toilets (Again, I personally know of exceptions here, But then there are exceptions to everything in life)

So as a MARKETER, if you recognize this window of opportunity when your target customer is without his / her mobile, you can use this time to create awareness on your product / service

(3) People are usually relaxed : The other challenge for most marketers is to connect with the customer when he / she is probably relaxed / open or in a neutral state of mind (People will more likely to listen or see any marketing material when they are relaxed / less stressed). Most people are usually relaxed after they use a public toilet, and hence are in general in a reasonably “open” state of mind to listen / see what’s around them.

So again as a MARKETER, if you recognize this window of opportunity when your target customer is relaxed, you can leverage this time to generate interest in your product / service

These are the positives; and there are some negatives too

But then it is an opportunity to “connect” with your customer…

So, what’s your view on MARKETING in Public Toilets

Leave a comment to let me know

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