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How to Fix Google Play Store Errors on Android Device [List of Issues with Fixes]

By Sarmistha Acharya | Small Business

Android owners may have issues while purchasing or downloading apps from the Google Play Store. This is especially so when the Android device is running a custom firmware and the user wants to install apps from the Play Store.

Thankfully, senior XDA member mohamedrashad has shared a list containing the Google Play Store downloads and update issues as well as the fix for each particular issue.

Android users who have come across any of the issues mentioned below, can try their luck by following the easy fixes mentioned alongside each error.

Error 491:

Problem:

Downloads and updates impossible. 

Solution:

Remove your Google account by navigating to Settings>> Accounts and Google. Tap Remove Account. Reboot the Android device, then add the account once again. Now in Settings, go to Apps and swipe to find 'all' of your apps. Scroll down to Google services, then click Clear Data and force stop.

Error 498:

Problem:

Interruption of downloads from Play Store. 

Solution:

This happens as the cache of the device is full. Therefore, delete unnecessary applications and files. Restart the smartphone in recovery mode by pressing Volume Down, Power and Home buttons (for Samsung devices) or, Volume Down and Power buttons (for other devices). In recovery mode use the Volume keys to navigate to wipe cache partition. Select it using Power button and confirm the process.

Error 919:

Problem:

Downloading app works but it does not open after being downloaded.

Solution:

The Android device does not have much space. Therefore, eliminate all unnecessary data such as music, videos or other large applications.

Error 413:

Problem:

Downloading applications or updates is impossible. Note that if you use a proxy, it may cause problems with the operation of Google Play Store.

Solution:

Under Settings find apps, then swipe to 'all'. Scroll down to Google Services and tap on Clear data, then force stop. Follow a similar procedure with Google Play Store app and clear cache from your internet browser.

Error 923

Problem:

The download is impossible: Error while syncing Google account or insufficient cache memory.

Solution:

Remove your Google account and delete unnecessary applications. Now reboot the device in Recovery Mode. Select 'wipe cache partition' and start the device as usual. This will not delete your personal data. Set up your Google account once again.

Error 921

Problem:

Cannot download app. 

Solution:

Try deleting the cache of Google Play Store application. In case this does not work, delete all Play Store application data, but this will consequently delete all the settings which you have made earlier. Remove your Google account then restart the device and enter it again.

Error 403

Problem:

Download is impossible. This happens when two Google accounts are used to buy applications on one device.

Solution:

Go to Google Play Store using correct Google account info. Then uninstall the application in question. Find the app from Google Play and click the Purchase button.

Error 492

Problem

It is impossible to install an application due to the dalvik cache.

Solution:

Under Settings find apps, then swipe to all and scroll down to Google Services. Select 'clear data' then force close the device. Perform the same on Google Play Store app.

Note: If the aforementioned method does not solve the issue, try deleting dalvik cache by placing the device into custom recovery mode (only if you have root). Another solution is to perform data wipe/ factory reset. This option applies to all users and can be done in recovery mode. Ensure that you have backed up your device as this will wipe all data.

Error 927

Problem:

Download is impossible because a Play Store update is in progress.

Solution:

Wait for a few minutes until the Play Store update is completed. If the problem persists, go to Settings>> Apps>> Swipe to all and locate Google Services. Tap on clear data then force stop. Do the same with the Play Store application.

Error 101

Problem:

You cannot download anything because you have installed many apps. 

Solution

Uninstall the unnecessary apps or,

clear Play Store data and remove Google account and re-login again. 

Error 481

Problem:

Error in Google Account

Solution

Remove your account and use another one.

Error 911:

Problem:

App could not be downloaded due to an error 911. 

Solution:

Method 1: Clear Google Play Store data

Go to Settings >> Manage Applications or Apps >> open "all" tab

From the list of "all" apps >> scroll down and select "Play Store" >> select force stop, clear cache and clear data

Method 2: If you are using a wi-fi connection that requires a webpage login, then your authentication has probably expired. Log in to the APN again through Android browser. Open Google Play Store and run the app update again. If this does not work then the problem is with the wi-fi network.

Method 3: Switch to another wi-fi network and run the update. The error 911 should disappear for the new wi-fi network.

Method 4: Use your mobile network data services instead of wi-fi. Turn wi-fi off and then turn mobile data on and open Google Play Store and download/update apps or games. This method is only suited for small sized apps and games. For larger updates, use wi-fi network in order to save data charge.

Error 919:

Problem:

Cannot install any apps

Solution:

Change APN settings

Error 920:

Problem:

App could not be downloaded.

Solution:

Method 1:

Turn the wi-fi off, then turn wi-fi on and run Google Play Store and install or, update the app

Method 2:

Go to settings>> Accounts>> delete your Google account synced with Google Play.

Restart phone and add your Google account again in the Settings. Alternately, add a different Google account.

Run Google Play Store and download pp.

Method 3:

Go to Settings >> Apps >> open "All" tab

Click Google Play Store >> clear cache and clear data

Now from the same tab uninstall Google Play Store updates

Restart the phone, open Google Play Store and install the app. 

Error 941:

Problem:

While trying to run updates

Solution:

Go to Settings >> Manage Applications or Apps >> open "All" tab

From the list of "All" apps >> scroll down and select "Play Store" >> select Force Stop, clear cache and clear data

Again go back to "All">> scroll and select Download Manager>> select clear cache and clear data

Now open Google Play and try updating your app. If the problem is still there continue the step below.

Go to "All">> scroll and select Play Store >> select Uninstall Updates 

Error 504:

Problem

App cannot be downloaded due to an error. (504)

Solution:

Method 1:

Go to Settings>> Application Manager or Apps>> open "All" apps

From the list find Google Play Store >> clear data and clear cache

Find Google Service framework(Google Play Services) from the list>> clear data and clear cache

Now install or, update app from Play Store

Method 2:

Navigate to System Settings>> Accounts>> Google>> Remove gmail account

From Settings>> Apps>> All> Force Stop then clear data and cache from Play store, google service framework (google play services) and download manager (like in method 1)

Again go to Settings>> Accounts>> Google>> add your gmail account

Restart your Android device then accept all Google terms and setup Google settings

Re-run Google Play Store and update or, install app.

Error 495:

Problem

While downloading apps and games from Play Store

Solution:

Method 1:

Go to Settings>> Application Manager or Apps>> open "All" apps

From the list find Google Play Store >> clear data and clear cache

Find Google Service Framework (Google Play Services) >> clear data and clear cache

Install or, update app from Play Store

If the issue still persists, try uninstalling Play Store updates  

Method 2:

Go to System Settings>> Accounts>> Google>> remove your gmail account

From Settings>> apps>> All> Force Stop then clear data and cache for Play Store, Google Service Framework (Google Play Services) and download Manager (like in method 1)

Go to Settings>> Accounts>> Google>> add your gmail account

Restart your device then accept all Google terms and set up Google settings

Re-run Play Store and update or, install your app.

Error rh01:

Problem

Error retrieving information from server.

Solution:

Method 1:

Go to Settings >> Apps (Manage Applications>> select "All" tab

From the list select Google Play Store >> clear cache and clear data

Select Google Service Framework>> clear cache and clear data

Run Google Play Store and try installing/updating the app

Method 2:

Go to System Settings>> Accounts>> Google>> remove your gmail account

Settings>>Apps>> All> Force Stop then clear data and cache for Play Store, Google Service Framework and download Manager (like in method 1)

Again go to Settings>> Accounts>> Google>> add your gmail account

Restart your Android device then accept all Google terms and set up Google settings

Run Google Play Store and update or install your app.

Error rpc:s-5:aec-0:

Problem

Error retrieving information from server.

Solution:

Method 1:

Open system settings

Go to Applications (or apps) >> All

Select Google Play Store >> clear cache and uninstall updates

Again, from All>> Download Manager >> clear cache and data

From All >> Google Services Framework>> clear cache and data

Now, re-run Google Play Store.

Method 2:

Go to System Settings>> Accounts>> Google>> remove your gmail account

Now from Settings>> Apps>> All> Force Stop, clear data and cache for Google Play Store, Google Service Framework and download Manager (like in method 1)

Again go to Settings>> Accounts>> Google>> add your gmail account

Restart your device and then accept all Google terms and setup Google settings

Re-run Google Play Store and update or install your app.

Error -24:

Problem

Unkown still now but its coming on kitkat due to art problems

Solution:

Method 1: (Requires root access)

Install a File Manager like Root Manager

Browse to internal storage Android/Data/Com.whatsapp

Delete com.whatsapp... folder

Now install whatsapp from Play Store 

Method 2: (Removing junk files via cleanmaster) 

Install Cleanmaster

Uninstall Whatsapp

Now run Cleanmaster, search for junk files and clean them. (Ensure that you uncheck important files that are detected as junk files by Cleanmaster)

Method 3: When all fails back up all your apps and data and Factory Reset your device.

Package file invalid:

Problem

This issue comes due to Play Store

Solution

Method 1: (for update error)

Go to Apps >> All >> select your app >> clear cache and data

Run update again in Google Play

Method 2:

Install app through Play Store site

Method 3:

Turn off wi-fi and install or, update app in Play Store via 3g or 4g data connection of your mobile.

Method 4:

Go to Apps >> All >> Google Play Store >> clear cache and data

Go to Apps >> All >> Google Service Framework >> clear cache and data

Now try installing or updating the app. If this doesn't work follow the step below

Navigate to Settings >> Accounts >> Google >> click on your gmail account >> menu and remove account.

Restart the device and add your Google Account back.

Installation unssuccesful error:

Problem: 

Below are the methods to fix "installation unsuccessful error in Google Play Store"

Solution:

-Uninstall and reinstall app

-Clear market cache

-Uninstall Google Play Update

-Unmount sdcard then proceed to app installation

Note: Many people have successfully resolved this issue by unmounting their sdcards before running an update in Google play.

-delete .android_secure folder

Download unsuccessful errors:

Solution:

First method:

Open settings download unsuccessful error fix google play

Go to Manage Applications or Apps then select "All" apps

Select Google Play Store from the list

Force Stop, clear cache and clear data

Repeat the same for clearing Google Application Framework and Google Account Manager from the list of apps.

Open Google Play and you will be asked to sign in.

Sign in with your gmail account and download apps or games

Note: From the apps list, you might have to clear data for Google Play Services, Google app (that is not downloading or updating), browser, downloads and download manager (in case browser download problem).

You can use this same method for fixing "error processing purchase df-bpa-09".

Alternative method:

If the first method fails then you can try to delete your gmail account from Settings. Deleting primary gmail account will require a factory reset unless you have rooted the phone 

If device is rooted, follow this link on how to delete your gmail account 

Now clear cache and data for Google Play Store like in the first method 

Restart your Android device 

Add your gmail accounts (Settings>> Accounts>> add account)

Open and sign in Google Play then start your download

In case none of the above methods works follow the methods below

Method 1: Clear cache of Google Play Services and Play Store.

Or,

Method 2 : Uninstall updated of Google Play Services and Play Store.

Or,

Method 3 : Remove you account and add again and try.

Or,

Method 4 : Flash the Gapps again. Then sign in

[/u][/b]

The reason for this error is the slow connection speed.

Try to download the app again and the error will go. Try 2-3 times.

No connection:

Problem:

You can't connect to Play Store even if you have an internet connection. 

Solution:

1-Clear cache

2-Check date

3-Check Google Account

[Source: XDA

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