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Enterprise Mobility: It Isn’t Easy, But It’s Worth It

By Jen Cohen Crompton | Small Business

It’s multi-tasking. It’s the millenials. It’s empowerment. It’s efficient and productive. It’s security.

It’s all the reasons an enterprise should consider supporting a mobile workforce and should do it the right way.

In today’s connected world, workers are used to doing more than one thing at a time and using technology to help them perform at their optimal levels. At any given time, an employee could be using their computer while having their smartphones and tablets within reach, and switching between the technologies based on their task at hand.

In general, employees expect to be able to access the files and information they need when working remotely, and with the growing company trend of bring your own device (BYOD), employees want everything to be as convenient as possible and without technical glitches. Because employees want these capabilities and most have access to a mobile device (albeit on any given platform) enterprises may want to quickly adopt technology to support the initiative. It makes sense to empower employees to work in a way that will make them efficient and accessible, but if a mobility strategy is implemented too quickly and without proper strategic thought, it could result in many regrets as problems surface and troubleshooting becomes the norm.

Don’t let that happen. Learn to mobilize for success.

Instead of diving head first into transforming into a mobile workplace, there are a few things to consider straight away. There are basic preliminary steps that can foster a systematic approach and deployment that will lead to a more successful initiative that will protect employees, the enterprise, and the security of all information involved.

While it won’t be easy, to do this successfully, consider four main steps that could make the process a little more organized and mitigate some of the potential risks and pitfalls. The steps include: choosing a partner, building a strategy, creating use-case scenarios, and building a roadmap for deployment.

Enterprise Mobility: It Isn’t Easy, But It’s Worth It image EnterpriseMobility Process 1024x460Enterprise Mobility: It Isn’t Easy, But It’s Worth It

The first step of choosing a partner is key. A mobility partner should have expertise far beyond the basics and should be well-versed in security, application management, consulting, design, solution implementation, and integration service. They should also be available for support and see the initiative through execution and beyond.

The next, and arguably most important, part is creating the mobile strategy, which encompasses the meat and potatoes. This includes identifying expectations and the overall objectives and stakeholders. This step answers the why questions and leads to the how answers, which includes an understanding of the supporting architecture. There are many aspects to consider in this step and without really focusing on the bigger vision, benchmarks to success, and taking the time for due diligence, the execution could falter.

Creating use-case scenarios is key to predicting how the technology will be used and to anticipate any potential issues. Review the strategy from the users’ standpoint and ensure adoption will be smooth and the IT-side will be properly equipped for any mishaps.

The last part is the road map, which is the guidance for rolling out the applications and doing it in a way that fosters small wins and manageable stages of adoption.

Through all parts of the process, there are best practices to consider and ways to ensure the process runs smoothly. Although it won’t be easy, it will be worth it in the end as the speed, productivity, and agility of having a mobilized workforce through systematic approach with reduced risks, can provide a competitive edge crucial to keeping up with the connected business landscape.

Check out SAP’s enterprise mobility consulting that can assist with this process and get companies running better with a successful mobile workforce.

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