Employee engagement is concept that encompasses employee performance, moral, involvement, and commitment. According to Scarlett Surveys, it is “a measurable degree of an employee’s positive or negative emotional attachment to their job, colleagues and organization, that profoundly influences their willingness to learn and perform at work”.
Employee engagement has been a hot topic amongst business professionals, as an astounding percentage of people are found to be disengaged at work, and the costs associated with this can reach into the millions.
- A Gallup survey showed that 70% of employees are disengaged at work, while only 30% feel actively engaged or motivated.
- 18% workers reported feeling “actively disengaged” – these employees hate their job and undermine coworkers who are engaged.
- Disengaged employees cost the U.S. economy an estimated $450 billion a year.
Employee Engagement Maintaining a positive work environment is one of the simplest ways to increase employee engagement. Managers can often overlook the importance of positive feedback and recognition; when more visible strategies like ping pong tables or snacks in the office actually do less for employee engagement and are not as cost effective.
However, one of the most concrete ways to increase employee engagement that has a direct impact on the bottom line is workplace flexibility. Workplace flexibility as an employee engagement strategy can be employed for salaried employees through telecommuting or a compressed work week, and for hourly employees through collaborative or self-scheduling.
- The Gallup survey noted that employees were more likely to be engaged and productive when given flexible work arrangements.
- Deloitte and Touche saved $41.5 Million in retention costs by offering flexible work to their employees.
- 70% of managers and 87% of employees reported that having a flexible work arrangement made a positive or very positive impact on their productivity.
The cost of replacing an employee earning just $8 per hour is about $3500; strong incentive for organizations to utilize engagement practices that focus on retention. As Gallup’s report states, “to win customers, and a bigger share of the marketplace, companies must first win the hearts and minds of their employees.”
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