Question

Our company Yahoo business email for all employees is missing. No response from Yahoo customer service.?

All email for our email account with our domain name of fastener-technology.com is missing. It appears Yahoo has dropped our account over the Thanksgiving weekend. We emailed the problem and have an incident number from Yahoo customer service but two days have gone bye and we don't have an answer and have not received a phone call.

5 months ago - 2 answers

Best Answer

Chosen by Asker

You are not the only ones. Apparently AT&T and Yahoo web hosting have split. and if you did not sign the new terms and conditions, the account was deactivated. We have also had our business's website down and emails gone since the weekend.

12/02/13
01:39 PM PST: Customers are unable to reach Yahoo Small Business

At this time we are receiving extremely high call volume which is limiting our ability to answer your call within our expected handle times. If you are a small business customer requiring help with your account, we highly encourage you to hang up and log into your account, and request assistance through our on line service request form which is the quickest current contact method as your account will be considered verified and the process will move forward at an expedited pace. We are also asking small business customers to not use our automated call back feature as it is currently undergoing unplanned system maintenance and is not currently available. If you are unable to log into your account at this time, you may send an email with details of the issue you are experiencing to ysb-social-media@cc.yahoo-inc.com and we will work to resolve your issue in the order in which it is received.

Source(s):

5 months ago

Other Answers

If you’re an AT&T Yahoo Small Business customer who can no longer access your Web Hosting or Domain account, you can expedite your account reactivation by using the link below. Merchant Solutions and standalone Business Mail customers should call 1-866-849-8298 to walk through reactivation with a customer support representative. If you’re a Merchant Solutions or standalone Business Mail customer and are having trouble reaching us, you may submit your contact information using the link below and a customer support representative will contact you. Please note, we are experiencing long wait times due to the high number of reactivation requests, and hope the new online form will help alleviate call volume shortly. smallbusiness.yahoo.com/att/login

by YSmallBizCare - 5 months ago