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    Question

    What is a polite way of telling customers they are just asking for too much?
    I am a photographer and have very low rates to get my name out there. I have a customer that just seems to want it all and financially I can't afford to travel too far or buy more props or do some other things she is wanting. I do not want to come off rude, and I don't want to really lose her business either. I use to go far out of my way for everyone but I am realizing that it doesn't help me at all. Thanks for the help.
    a few seconds ago 7 Answers

    Best Answer

    Chosen by Asker
    I had this problem during my 38 years painting murals. People can go crazy! Also- no! I do not repair walls before painting a mural! I noticed that I did better giving them limited choices. They might change a little but they tended not to get so confused. In your case- I think you need a pricing paper- to show what each level of pricing includes. Be very specific. At the bottom, you can add- after this many miles away- add 40.000 for gas. Or time. After 3 props- add this. After 4 backgrounds add this. Then if you decide to let them have it for free, they think they've got a deal. I always had them initial it- one for me, one for them. I kept that in their file with the sketches, samples and bids and deposits etc. Don't steal from yourself because you are nice. I did that too. I was always honest and did more than bid so everyone was happy but did raise my prices and get signed bids or such. Perhaps approach your (current?) customer with " Usually, anything over this many props or distance is a additional cost. I don't want to charge you, I know how budgets are , so lets do "this" (whatever this is) If they don't like that or think its rude, well- they are out for a freebie. I've delt with those too. Good luck!
    a few seconds ago

    Other Answers

    • Be honest. State that you are not being able to pull a profit atter all your expenses and time. Honesty and integrity - the way great businesses grow.

      by Go with the flow - 10 hours ago

    • as a business person, you can't if you want to be processional and polite. the way to do it is to quote a price so high, you know they won't accept it. — and if they do, you can live with it.

      by ? - 10 hours ago

    • Yep, honesty is best and stop giving away your services.

      by Love big words - 10 hours ago

    • The farther you go out of your way to travel and what not you have to ask them that it will cost them more for that. Much more $$$$$$$$$$

      by Ryan - 10 hours ago

    • Keep documentation of how much it would normally cost, then have like their discounted price so they can see how much you are helping them. For instance, I had car repair work done. The bill totaled $125 and some change and at the end of the bill they added Discount -$50 labor to show where I saved money. Customers like receipts and they like knowing exactly what they are getting.

      by Scott - 10 hours ago

    • Just tell her. It's your business. You call the shots. You tell them what you offer for what prices. They either use you or someone else.

      by MyOpinion - 10 hours ago

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