Question

I can't update my billing info and my account is suspended?

I am trying to update my credit card details to add another visa electron card but it keeps saying there is a problem and I got to contact customer care, I am in Egypt Nd can't call their toll free number, is there an email or a number I can call from here as I need to sort this issue out ASSP

10 months ago - 1 answers

Best Answer

Chosen by Asker

Hello.

It may be as simple as the credit card name not matching with what we have on record for your Yahoo! ID. Please visit account.yahoo.com/ and click "Update your contact information" to verify the name entered and update if need be.

If your name is up to date and the issue recurs, please check with your card issuer to verify the information that you are submitting: billing address, expiration date, CVV, funds availability, etc.

Should you still require assistance please email your Yahoo! ID, domain name, telephone number (including country code) and best time to call (including time zone) to ysb-social-media@cc.yahoo-inc.com.

We look forward to the resolution of your issue!

Source(s):

10 months ago