Sears no longer has an "in house" credit department. All Sears accounts go through Citi Bank South Dakota (CBSD). If you call Sears, they will not be able to tell you anything, since they do not have CBSD information. Citi Bank makes the decision whether you get approved for a "Sears" card or not. Technically speaking, this is a "Sears" credit card, however CBSD issues different types of credit cards for Sears. This includes Gold Master Cards, Commercial Accounts, etc. I know this is getting confusing, but you need to direct your calls to Citi Bank at 1-877-319-7904. They are the people who have placed the account on your credit report. Citi Bank services accounts for other major corporations like Gateway Computers and The Home Depot. I hope this helps you!
by Joe - a day ago
Have you checked your credit report (AnnualCreditReport.com)? If the debt has been charged off and send to collections, the collection agency should be listed on your file. You will probably have to deal with the collection agency rather than Sears anyway.
by bdancer222 - a day ago
The collection agency didn't sue you (they can't as they are not an attorney). From the collection agency, Sears hired an attorney to file suit. Don't avoid service of process. You'll get served eventually. The summons that is served will have the name/address/phone # of the attorney who works for Sears. You'll probably have to deal with Sear's attorney. They are usually willing to negotiate. Make sure that you get any agreement in writing.
by Bill C - a day ago
Call Sears' CS, and ask for the collection agency they use. They'll give you that number.
by sum1like03 - a day ago
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