• Five Ways to Improve Your Work Productivity Right Now
    Five Ways to Improve Your Work Productivity Right Now Business 2 Community

    I personally like to set goals to improve my productivity since who has time to waste? There are many productivity tools out there, but it helps to take a few minutes and get organized with the right tools. 1. Organize your mobile apps Over the course of the year, we all install apps and don’t... More »Five Ways to Improve Your Work Productivity Right Now

    Five Ways to Improve Your Work Productivity Right Now

    I personally like to set goals to improve my productivity since who has time to waste? There are many productivity tools out there, but it helps to take a few minutes and get organized with the right tools. 1. Organize your mobile apps Over the course of the year, we all install apps and don’t...

  • 5 Things I Learned About Customer Experience Management While Refinancing My Mortgage Business 2 Community

    I recently took advantage of low interest rates to refinance my mortgage with my original lender, a large, national bank. For all the stories of large banks and poor mortgage practices, this one went pretty smoothly, from the solicitation stage to completion. Here are 5 things I learned about customer experience from the refinance: Proactively... More »5 Things I Learned About Customer Experience Management While Refinancing My Mortgage

    I recently took advantage of low interest rates to refinance my mortgage with my original lender, a large, national bank. For all the stories of large banks and poor mortgage practices, this one went pretty smoothly, from the solicitation stage to completion. Here are 5 things I learned about customer experience from the …

  • 3 Ways to Inspire More Collaboration at Your Company Business 2 Community

    Ah, collaboration. That term can mean very different things depending on a person’s previous experiences. For some, the memory of a professor-mandated group project in college brings to mind a lopsided affair, with a vocal group leader taking the credit, while a few workhorses did the real heavy lifting (and that one guy just put... More »3 Ways to Inspire More Collaboration at Your Company

    Ah, collaboration. That term can mean very different things depending on a person’s previous experiences. For some, the memory of a professor-mandated group project in college brings to mind a lopsided affair, with a vocal group leader taking the credit, while a few workhorses did the real heavy lifting (and that one guy …

  • Are You Born an Entrepreneur? Or Can it be Learned?
    Are You Born an Entrepreneur? Or Can it be Learned? Business 2 Community

    I recently volunteered as a business plan coach for high school students through the National Foundation of Teaching Entrepreneurship, and was impressed that each and every student (in a mandatory class) was excited about their potential ventures and significantly improved their skills during the session. Is it possible that every child has the potential to... More »Are You Born an Entrepreneur? Or Can it be Learned?

    Are You Born an Entrepreneur? Or Can it be Learned?

    I recently volunteered as a business plan coach for high school students through the National Foundation of Teaching Entrepreneurship, and was impressed that each and every student (in a mandatory class) was excited about their potential ventures and significantly improved their skills during the session. Is it possible …

  • 7 Major Blogging Mistakes You’re Making
    7 Major Blogging Mistakes You’re Making Business 2 Community

    Your blog can be a powerful weapon in your marketing arsenal. It can generate leads for free and organically. It can be the keystone of your entire marketing strategy. More often, however, the company blog is a major source of frustration for marketers. Posts are not updated regularly, post writing ebbs and flows. Content writers... More »7 Major Blogging Mistakes You’re Making

    7 Major Blogging Mistakes You’re Making

    Your blog can be a powerful weapon in your marketing arsenal. It can generate leads for free and organically. It can be the keystone of your entire marketing strategy. More often, however, the company blog is a major source of frustration for marketers. Posts are not updated regularly, post writing ebbs and flows. Content …

  • The Parable Of Iron Man: How One Big Hire Can Make All The Difference
    The Parable Of Iron Man: How One Big Hire Can Make All The Difference Business 2 Community

    In 2008, Marvel was on the ropes, or at least the movie-making part of the business was. Just look at the last eight movies featuring Marvel characters released before April 2008: Blade Trinity, Elektra, Man-Thing, Fantastic Four, X-Men: The Last Stand, Ghost Rider, Spider-Man 3 and Fantastic Four: Rise of the Silver Surfer. While some of the... More »The Parable Of Iron Man: How One Big Hire Can Make All The Difference

    The Parable Of Iron Man: How One Big Hire Can Make All The Difference

    In 2008, Marvel was on the ropes, or at least the movie-making part of the business was. Just look at the last eight movies featuring Marvel characters released before April 2008: Blade Trinity, Elektra, Man-Thing, Fantastic Four, X-Men: The Last Stand, Ghost Rider, Spider-Man 3 and Fantastic Four: Rise of the Silver Surfer. While …

  • Will Android Soon Dominate the Mobile Field Service Software Market?
    Will Android Soon Dominate the Mobile Field Service Software Market? Business 2 Community

    With Android making major gains as the top operating system for smartphones and tablets, is an Android-powered field technology ecosystem the future for field service? If someone were to ask you, which is the dominant operating system today—Windows, iOS, or Android—how would you answer? With the prestige of products such as the iPhone and the... More »Will Android Soon Dominate the Mobile Field Service Software Market?

    Will Android Soon Dominate the Mobile Field Service Software Market?

    With Android making major gains as the top operating system for smartphones and tablets, is an Android-powered field technology ecosystem the future for field service? If someone were to ask you, which is the dominant operating system today—Windows, iOS, or Android—how would you answer? With the prestige of products such …

  • 10 Ways to Put a Smile on Your Online Customers’ Faces
    10 Ways to Put a Smile on Your Online Customers’ Faces Business 2 Community

    There are many tools available today to offer support to your online customers. Good customer service plays a critical part in your business success. Whether you decide to use email or a live chat solution the most important is to know how to make good use of those tools. Here are a few tips to provide quality assistance and... More »10 Ways to Put a Smile on Your Online Customers’ Faces

    10 Ways to Put a Smile on Your Online Customers’ Faces

    There are many tools available today to offer support to your online customers. Good customer service plays a critical part in your business success. Whether you decide to use email or a live chat solution the most important is to know how to make good use of those tools. Here are a few tips to provide quality assistance …

  • The High Cost of Customer Inconvenience: Gradual (Then Sudden) Failure Business 2 Community

    Seth Godin might not be a household name for most people, but in the marketing world, he’s widely-known through his books, speaking engagements and blog. Which is why this blog headline caught my attention back in January: “Gradually and then suddenly.” What Godin was referring to is the way companies and brands die. The curtain... More »The High Cost of Customer Inconvenience: Gradual (Then Sudden) Failure

    Seth Godin might not be a household name for most people, but in the marketing world, he’s widely-known through his books, speaking engagements and blog. Which is why this blog headline caught my attention back in January: “Gradually and then suddenly.” What Godin was referring to is the way companies and brands die. The …

  • The Five Cognitive Distortions of People Who Get Stuff Done
    The Five Cognitive Distortions of People Who Get Stuff Done Business 2 Community

    Ever notice that some people get more things done than others? For years, the most popular explanation came from Steve Covey’s The Seven Habits of Highly Effective People. Covey argued that personal character, purpose and self-discipline were the primary characteristics of successful people. The book has been wildly successful, selling more than 20M copies. My only criticism... More »The Five Cognitive Distortions of People Who Get Stuff Done

    The Five Cognitive Distortions of People Who Get Stuff Done

    Ever notice that some people get more things done than others? For years, the most popular explanation came from Steve Covey’s The Seven Habits of Highly Effective People. Covey argued that personal character, purpose and self-discipline were the primary characteristics of successful people. The book has been wildly successful, …

  • Look In the Mirror: Do You See Your Customer? Business 2 Community

    In my recent travels, I was having dinner with a client and experienced an epiphany: Many businesses may be turning customers away and not even know it. The client I was dining with is a contact center executive at a consumer products company in an emerging market. He lamented the fact that his customers won’t... More »Look In the Mirror: Do You See Your Customer?

    In my recent travels, I was having dinner with a client and experienced an epiphany: Many businesses may be turning customers away and not even know it. The client I was dining with is a contact center executive at a consumer products company in an emerging market. He lamented the fact that his customers won’t...

  • Tips to Enhance Your Events via Social Media
    Tips to Enhance Your Events via Social Media Business 2 Community

    This past February, I had the honor of participating in a panel at an industry event where the topic was how to host a successful event, and I was the panelist representing digital marketing. I focused on best practices in social media for promoting and hosting an event. Based on my experience and audience feedback,... More »Tips to Enhance Your Events via Social Media

    Tips to Enhance Your Events via Social Media

    This past February, I had the honor of participating in a panel at an industry event where the topic was how to host a successful event, and I was the panelist representing digital marketing. I focused on best practices in social media for promoting and hosting an event. Based on my experience and audience feedback,...

  • America, the Land of Opportunity and Heavy Taxes [Infographic]
    America, the Land of Opportunity and Heavy Taxes [Infographic] Business 2 Community

    Is the U.S. becoming the great land of opportunity to pay taxes? Taxes are often the biggest bill a small business has to pay. Many of our representatives don’t even have a clue about what’s going on with the tax code. U.S. Representative from Ohio’s 2nd District, Rob Portman, says, “The income tax code and... More »America, the Land of Opportunity and Heavy Taxes [Infographic]

    America, the Land of Opportunity and Heavy Taxes [Infographic]

    Is the U.S. becoming the great land of opportunity to pay taxes? Taxes are often the biggest bill a small business has to pay. Many of our representatives don’t even have a clue about what’s going on with the tax code. U.S. Representative from Ohio’s 2nd District, Rob Portman, says, “The income tax code and...

  • Fail to Plan, Plan to Fail
    Fail to Plan, Plan to Fail Business 2 Community

    What is an analysis plan? And why do you need one? In response to my CEM Toolbox: Making Sense of Your Data post, I was asked to provide some details about an analysis plan. What is it? It’s a roadmap for how to analyze your data – and probably more importantly – why you’re analyzing... More »Fail to Plan, Plan to Fail

    Fail to Plan, Plan to Fail

    What is an analysis plan? And why do you need one? In response to my CEM Toolbox: Making Sense of Your Data post, I was asked to provide some details about an analysis plan. What is it? It’s a roadmap for how to analyze your data – and probably more importantly – why you’re analyzing...

 

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