Customer Service
How to Boost Sales in a Deflated Economy
Muniz is president of Boxes Etc., a 25-employee wholesale packaging supply company in Orlando, Florida. When the economy was ...
Muniz is president of Boxes Etc., a 25-employee wholesale packaging supply company in Orlando, Florida. When the economy was ...
Connect With Your Customers
In 2008, Pete Blackshaw authored a book titled, Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 . You ...
In 2008, Pete Blackshaw authored a book titled, Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 . You ...
When Customer Focus Becomes Predatory
Customer focus is a good thing. We all know that. Give the customer what they want, sell based on needs, not products, and ...
Customer focus is a good thing. We all know that. Give the customer what they want, sell based on needs, not products, and ...
Become a Gift-Giving Guru
Last December, Jennifer Finke, having thoroughly enjoyed working for a client, decided to send her a gift. Finke, 32, who ...
Last December, Jennifer Finke, having thoroughly enjoyed working for a client, decided to send her a gift. Finke, 32, who ...
All Customer Service Articles
Entrepreneur.com - Whether it's the holiday season or any other time of year, the purpose of giving gifts to clients, business partners or customers is always the same. In short, gifts serve as ...
• Capitalize on Meaningful--and Affordable--Gifts
Entrepreneur.com - Small businesses want their clients and employees to know they're appreciated, and the holidays provide an ideal opportunity to say thank you. Most businesses don't have ...
• 4 Steps to Smart Negotiating
Entrepreneur.com - Play this game with me: I have $100 that is owed to both of us. We’re going to split it between us and I get to decide how. You get to decide whether to accept my ...
• Does Your Business Need a Retrofit?
Entrepreneur.com - "Because things are the way they are, things will not stay the way they are." -- Bertolt Brecht Reinvention is the key to customer service, and New York nightclubs are ...
• How to Answer the Toughest Sales Question
Entrepreneur.com - It was a moment most salespeople could appreciate. On April 13, 2004, President George W. Bush held a press conference at which he was asked, "What would you say your biggest ...
• 5 Steps to Happy Clients
Entrepreneur.com - Every week I spend at least five hours on the phone interviewing my client's customers. Most of this research is intended to help my clients understand their customer ...
• Use Coupons to Lure Last-Minute Buyers
Entrepreneur.com - Are you looking for a quick way to increase last-minute holiday sales? Coupons are back in a big way thanks to the recession and are a hit with virtually all demographics. Plus, ...
• Avoid Stupid Sales Gimmicks
Entrepreneur.com - Some years ago, a good friend of mine returned from a sales conference with a rubber band around his wrist. Not just any rubber band. One he wore as a badge of honor. He told me, ...
• Stop Trying to Close and Enjoy the Ride
Entrepreneur.com - "Always be closing" was the mantra among the unscrupulous salesmen in the David Mamet play-turned-movie Glengarry Glen Ross. The simplicity of that maxim has made it ...
• Market With Meaning
Entrepreneur.com - When Rob Kaufelt bought Murray’s Cheese in 1991, the Greenwich Village cheese shop was a mom-and-pop hole-in-the-wall known mostly to the locals.Today, Murray’s ...
• Make the Most of Your Advertising Dollars
Entrepreneur.com - These days, most U.S. markets are buyer's markets, meaning that consumers have great leverage to get a lot of value for their dollars. Right now, this is especially true in ...
• Focus on Core Customers
Entrepreneur.com - In past columns I have written about the opportunities created by our current economic climate. Regardless of where you fit on the spectrum of pessimist and optimist, you have to ...
• Keep Your Regulars Happy
Entrepreneur.com - Some small business owners are so focused on attracting new customers they forget to take care of the ones they already have. And neglected customers will certainly be ripe for ...
• Want the Sale? Offer a 'Test Drive'
Entrepreneur.com - A very close friend of mine was looking to replace his old flat screen TV, one of the first ever manufactured, for a state-of-the-art plasma TV. After doing some research, he ...
• Celebrate Your Customers
Entrepreneur.com - Do you ever give your customers a standing ovation? I mean a real flag waving hoopla?Do you make a fuss over them? Do you go over the top in demonstrating that you see them as the ...
• Is Every Customer a Good Customer?
Entrepreneur.com - The goal for most people when they start a business is to find and build a solid customer base. Out of eagerness or desperation to build the business, entrepreneurs commonly take ...
• Anchor Your Networking with Strong Relationships
Entrepreneur.com - This summer, our family took a small-ship tour of the Great Barrier Reef near Australia. The first night we were on the ship, we noticed that the anchor used to secure our vessel ...
• In Sales, Give 'Em the Unexpected
Entrepreneur.com - Every sales meeting you go to is really an ambush in disguise. The clients, prospects or customers you're going to see know precisely why you're arriving on the scene and ...
• 4 Ways to Kill a Deal in Brazil
Entrepreneur.com - When Jason Lomoriello, now 38, first traveled to Brazil right out of college, he was blown away by, well, everything--the towering skyscrapers, the emerald trees and grass, the ...
• Sales Lessons From a Fly Fishing Master
Entrepreneur.com - When I was an adolescent, I went fly fishing with my father, a master of the sport. We were wading in a stream in upstate New York, the elegance of a wonderful autumn day ...