Customer Service
Marketing in the Recommendation Age
If you're still talking about how to market in the Information Age, catch yourself--that was so five years ago. We're ...
If you're still talking about how to market in the Information Age, catch yourself--that was so five years ago. We're ...
The Key to Retaining Sales Talent
Your salespeople are one of your most valuable investments. You recruit them, train them and trust them with your valued ...
Your salespeople are one of your most valuable investments. You recruit them, train them and trust them with your valued ...
Make Customer Testimonials Meaningful
Using customer testimonials in your advertising, marketing materials and on your website is a common practice. If your ...
Using customer testimonials in your advertising, marketing materials and on your website is a common practice. If your ...
Tips for Marketing Your Service Business
Most Americans can't get through a single week without purchasing a service from a small business. Whether they're ...
Most Americans can't get through a single week without purchasing a service from a small business. Whether they're ...
All Customer Service Articles
Entrepreneur.com - If you're already selling anything online, you're about to discover a quick and easy way to get extra revenue from your site with very little added--or in some cases ...
• The Future of Customer Service
Entrepreneur.com - We live in an age of instant gratification. Thanks to the internet and mobile technology, the ability to access information, products and services is at our fingertips 24/7. Is it ...
• Maximum Customer Reach in 2008
Entrepreneur.com - Now, more than ever, website owners are looking for ways to expand their businesses and are building strategies for more quality content build-outs and added distribution ...
• Test Your Customer IQ
Entrepreneur.com - There's a never-ending evolution in consumer behaviors and preferences that impacts all their purchase decisions. And staying up-to-date on the latest consumer data can make ...
• 6 Tips for Turning Shoppers Into Buyers
Entrepreneur.com - There's nothing more painful for a new business owner than seeing a shopper walk in the door and walk out empty-handed. The sale goes up in smoke as does the potential for ...
• Let's Make a Deal
Entrepreneur.com - We've all heard that the best negotiations are win-win agreements, in which each side benefits from the outcome. Unfortunately, however, some negotiations leave us feeling ...
• Jump Start: Perceiving Is Believing
BusinessWeek.com - Building value puts you in good stead with customers
• How to Reduce 'Purchase Anxiety'
Entrepreneur.com - You know that moment when you're thinking about buying something, but you're just not sure if you should pull out your wallet? That's "purchase anxiety." ...
• Local Flavor
Entrepreneur.com - After a friend sent Donna Dockins a box of New Zealand dukkah, a traditional blend of crushed hazelnuts and spices used as a dip, her regional food business was born. This ...
• It's Not About You
Entrepreneur.com - Over the years, one of the most important messages I've put forth in my seminars is this: People don't care how much you know until they see how much you care about them ...
• Why Your Customer Count May Not Matter
Entrepreneur.com - It's both a problem and a blessing: You have one or two very large accounts that make up the bulk of your business. According to what you may have been told, such a ...
• Winning Over 'Impossible' Prospects
Entrepreneur.com - It's a familiar situation: You have a sweet target prospect you'd love to land, but you can't seem to make any headway. You don't know how to start a ...
• Gauging Customer Satisfaction
Entrepreneur.com - What do your customers think about the products or services you sell? How satisfied are they with a recent event you hosted or the interaction they had with one of your employees? ...
• Salespeople Don't Live Off Referrals Alone
Entrepreneur.com - Anyone who is experienced and successful in referral marketing will tell you that sales skills are essential. They're needed in every part of the process, not just in closing ...
• At Their Service
Entrepreneur.com - 1. Start at the top . Your attitude toward customer service is the primary determinant of the quality of your company's service. If you think customers are a pain and ...
• Basic Instincts
Entrepreneur.com - The decisions you make about who you're going to sell to, call and build relationships with have a major impact on your success. We often ask ourselves: Should I close now or ...
• How Do I Build Customer Rapport?
Entrepreneur.com - It's always a quandary: How do you get conversations with prospects on the right track? The first thing, of course, is to establish an initial rapport. Thank the prospect for ...
• Finder, Minder or Grinder: What's Your Sales Style?
Entrepreneur.com - Different salespeople have different selling styles. Certain styles and approaches succeed in various environments. Assessing your personal sales style can help you maximize your ...
• Take Charge of Your Marketing
Entrepreneur.com - One of the questions I'm asked most frequently is, "When is the best time to market?" The answer is simple: The best time to market is now and every day hereafter. ...
• It's Raining Men
Entrepreneur.com - If you were to describe the typical American male based solely on the images portrayed in marketing media, you'd say he was a buffoon who knew nothing about what to buy or how ...