Step 9: Establish a Brand
By The Sloan Brothers - StartupNation

One of the most important assets you can develop for your business is a powerful brand. Brands are not just logos or tag lines. Brands are the culmination of who you are, how you're different from your competition, and why a buyer should do business with you.

Whether you're an established company or small start-up, a brand has tremendous impact. A brand instills confidence, creates loyalty, and many times can command a premium price. But most of all a great brand reduces a buyer's perception of risk and makes the purchase choice easy.

Developing a brand is much more than just deciding on a name or picking some colors. A brand is the sum of all you do. It's derived from all your touch points with your customers and prospects. Developing a brand requires having a plan that consistently communicates what your company is and does, along with your distinct attributes, image, and personality.

In StartupNation: Open for Business, we introduce the concept of a "marching brand"—a consistent, immediately recognizable mental imprint that delivers a clear and compelling message.

Branding consultant and author Karen Post, compares this notion to a "brain tattoo"—put there by choice, but which certainly be can removed at any time. That, by the way, is the name of her latest book, Brain Tattoos, Creating Unique Brands that Stick to your Customers' Minds. Her book delves into many creative ways companies and people can build and leverage their brand.

In this step we look at some of Karen Post's recommendations and action items to establishing a super brand:

  1. Draft your brand DNA or essence
  2. Define and relate to your target audience
  3. Choose a brand name
  4. Create a logo
  5. Create a website
  6. Make a list of all your other touch points
  7. Create a demand for your brand

Recommendations and action items

Draft your Brand DNA or Essence—Purpose, Points of Difference, Personality, Promise.

This is the foundation for everything you do and should guide your business, marketing, and communication decisions. Write these out as your draft brand drivers. As you move through the following process, you may tweak them or add something completely new. But at the end of the day, you should clearly define:

  • Your brand purpose is a logical snapshot of what you provide the market.
  • Your brand points of difference are things that are truly distinct that your competitors can't copy. While great customer service is important, it's not a point of difference; many of your competitors will claim the same thing. A point of difference can include a visual symbol, story, color scheme, proprietary process or product, historic milestone, physical characteristic, or combination of several of these.
  • Your brand personality is a collection of human-like traits, adjectives that best describe your brand.
  • Your brand promise is the emotional side of your purpose. If you were a tailor, your purpose would be to make and alter clothes and your promise would be to give people confidence when their clothing fits just right.

Define and Relate to your Target Audience.

This means understanding your audience's age, sex, ethnicity, income, education level, locale. What motivates them to buy? How do they think? What are their hot buttons? Early on set up customer profiles, even if it's in a simple spread sheet.

Choose a Brand Name

While your name is certainly not everything, it is an important piece to building a lasting brand.

Great brand names:

  • Are emotional
  • Stick on the brain
  • Have personalities
  • Have depth to tell stories and communicate with

As soon as you pick a name for your company, secure your domain name which is consistent with your brand name at the sites mentioned in Step 5 and also research trademark availability.

Should a name be literal and descriptive or obscure and emotional? There are strong arguments on both sides. My tendency tilts toward obscure and certainly emotional, primarily because I'm a strong proponent of distinctive brands. However, each case is unique and sometimes brand names get passed down and changing them would take an act of Congress.

Be original

Generic names like Computer Solutions, Performance Printing, or Innovative Technologies will just make you spend more and work harder at building a brand. They don't have legs and will likely drown in the sea of sameness. Being descriptive—as opposed to being generic—is not a bad thing for names. Given your limited budget, it can actually be a great way to go. Just be sure to try to be original, so your name stands out, means something, so you can own it, and so it will be much harder to copy.

Avoid names that are hard to spell or pronounce

Then ask yourself, how will the market receive the name? With supporting context, will the market get it? Will it jive with your strategic positioning of the brand? Are there negative connotations or associations with the name?

Is there a magic, fool-proof method for testing names?

No. In fact, sometimes too much analysis just delays decisions and defeats the whole mission of naming your brand before the next decade. I recommend that you test a little, listen a little to people you respect, listen to your gut feelings, and proceed with a choice.

While the brand name is very important, a brand cannot survive on name alone. The brand name and how the brand is executed are equally vital for a successful and sustained brand life. A great brand name can serve as the anchor to your cause, a symbol to your story, a point of difference in your marketplace, a memory trigger, or just one important part of your branding arsenal.

Create a Logo

A logo is the visual image of your company that will be used under a variety of applications. When you are considering a design, think simple. Some of the best logos are one color and for a start-up, this can save you printing expenses.

Test how it photo copies and works in a digital environment. Sample other venues that you may grow into like an outdoor sign, moving vehicle, or promotional items like t-shirts and golf hats.

Create a Website

Today all customers in all categories count on the Web for information. In some cases, sites have replaced many printed items completely.

With that said, create a dual purpose Web presence and balance information with brand image. Consider images, typefaces, and colors that best communicate who you are and why you should be a buyer's choice. Also pay attention to key words, links, and other items that search engines will pick up, making it easier for prospects to find you.

Make a List of all your Other Touch Points

Every time you touch a customer or prospect, you should feel your brand breathing. This can include your environment, other promotional activities, and even how your phone is answered. Remember the brand is the sum of you; align as many contract areas as possible with your brand essence or DNA .

Create a Demand for your Brand

Your product's performance, your customer service, follow-through, and your communication add up to a brand experience. Great experiences turn your brand into a magnet for new and repeat business. Buyers will seek you out, tell their friends, and remain loyal. Your brand can make the buyer's choice easy. That is the power of the brand!

StartupNation provides expert advice, community forums and resources for entrepreneurs starting a small business, from business plan and life plan development to marketing and sales techniques.

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