stellar customer service
What's the best way to get retribution or reprieve from my credit card company?
Question
What's the best way to get retribution or reprieve from my credit card company?
I have a balance of under $3,000 with Citi cards, they are the WORST!!! They put me on a payment program when I was laid off to help me better manage my payments which the plan seems to drop off on it's own, my payments don't get accepted even when they give me confirmation #'s for them, the customer service is decent but can be terrible, plus they posted to my credit report that THEY closed my account and not me (which is a lie) and that has dropped my score. When I wrote to request that they either change the notation on my report or prove that they warned me that it would drop my score, they told me no. I tried complaining on a forum but I doubt that will get me anywhere and at this point I can't balance transfer due to ONE 30 day late, no one will give me a credit card to transfer to despite my otherwise stellar credit history. I have had nothing but bad experiences with Citi Professional Cash Card and I want OUT!!! Any suggestions? Unfortunately I don't have the money to pay off the balance right now otherwise I would have done it the first time they totally screwed this plan up and tarnished my credit. And yes I do realize the idiocy of the fact that the cc company didn't have to put me on this plan, and of your answer BD. Too bad they can't stick to what they agreed to in the first place, are continually screwing with me despite a formal agreement, and you're to high and mighty to realize that's what I am trying to remedy.
3 months ago - 4 answers
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For cards issued by national banks, contact the Comptroller of the Currency’s (OCC) Customer Assistance Group by calling 800-613-6743 or sending an e-mail to: customer.assistance@occ.treas.gov. The OCC charters, regulates, and supervises national banks. Forget the lawyers, it will cost you more and they can not bend the rules when it comes to a bank closing a credit card account. The CC company can do what they wish even with the new Credit Card Bill of Rights! And before anyone tells you that they (the CC Co) violated the FDCPA let it be known that the bank (original creditor) is excluded and does not have to follow the FDCPA as that only applies to 3rd party collection. Hope this helps answer your question and solves your problem to some extent.
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by Sgt Big Red
3 months ago
Asker's Rating: 
Other Answers
go see a credit lawyer, it will cost you like 250$ and way more often then none they get the job done... chances are you'll go to whats called a systemary board of review that gets assembled by the credit card company, these are just the people that spend money in that company that will hear your side of the story and make appropriate changes. they read the rules off the contract you signed for the C.C. and base their determination on that. this isn't the thing you can get an answer from customer service. its customers services bosses bosses call to end a credit note. think about it this way, your at work, a problem comes up with a customer you go see your boss, your boss doesn't have an answer so he goes to see his boss. your boss might understand why his boss made the decision, but when he comes check to you he will just say yes or no to the problem, that's all you know about it.
by dice- 3 months ago
My suggestion is pay off the entire balance (which you say is already under $3000) and close the account.
by StephenWeinstein- 3 months ago
Let's see, your credit card company put you on a special hardship payment program when you were laid off and your complaining. Do you realize that they did not have to do that. In fact most credit card companies would insist that you make those regular minimum payments no matter what. Perhaps you have forgotten that that special hardship program was only temporary. Typically you would have been told up front that this was only for x number of months. Who closed the account makes absolutely no differenct to your score. Your score dropped because the account was closed. When the account was closed, your overall credit card limit dropped. This would increase your debt to limit ratio. Carrying balances of more than 30% hurts your score. Pay off the balance and your score will rebound.
by bdancer222- 3 months ago