Was it OK for Ryland to fix 100 + things wrong with my new home over a year that wasted a lot of my time?

While some of my neighbors say they only had about 25 problems with their Ryland home, mine had over 100 documented problems (some serious, IMO). If that wasn't bad enough, many times, I had to get in my car and chase down my first builder as a last resort, who did not return my phone calls or emails about 95% of the time. I lost almost a year's worth of my time in dealing with all that, when I really wanted to get a consultant business started. Then to "add insult to injury", and after being ignored for quite some time in my effort to help make sure that what happened to me doesn't happen to anyone else, the Charleston SC Ryland Regional management responded to my 3/16/09 Better Business Bureau complaint about my almost one year of lost time by saying: "Ryland has received this complaint and appreciates the recommendations offered by our customer. Since these are recommendations and not actual problems concerning the home purchase or construction of the home no further action will be taken with regard to this complaint." So, while I signed papers saying Ryland has up to 13 months to fix whatever is wrong with my new house, is it OK for Ryland to not at least apologize for delivering a "Cleaner Upper" house, and making me be an unpaid "Quality Control" person for them for over a year? real estate guy said: "you get what you pay for. I'm sure you got a "good" price on the home. But it's costing you on the back end. You should have done your research on this builder. If you had knocked on some doors and searched the internet, you would have found out that this is normal for this builder. I can tell you that even 25 problems is TO MUCH." I'll make this the best answer, because it does have good points. However, I paid "top dollar" for the house in 5/07, and it is now selling for $50K below what I paid. I researched Ryland on the web and found only old complaints from the 2002-4 Florida mold disaster that plagued many builders. Ryland tried to please its customers better than others in that situation. I did "knock on doors", and those customers had a better builder than me, so they were happy with Ryland, even though they had about 25 problems. The use of the Internet by homeowners has grown a lot since 5/07, and I now see more complaints about all builders.

7 months ago - 2 answers