Some Tenant Problems... what to do?

Probably going to be long-sorry. I have a tenant and his g/f that moved into one of our rental properties. The girl is very nice, always courteous to my husband and myself(we are the property managers, not the owners), then there is a matter of the b/f. Within a week of moving in, the girl informed us of 2-3 problems that we didn't know about. I scheduled a plumber to come fix the issues(they were a concern but not emergent) and called the girl to give her a date and time, and she agreed. That same morning at 3am, the b/f is calling my phone, cussing and complaining about the problems. The next morning, i called the girl(she is actually the only one in the house that qualifies income-wise for the property, and is the first person on the lease) and I explained to her that I cannot have him calling me at 3am for repairs that I cannot make at that time. I told her we accept calls from 7am-9pm for NON-EMERGENT calls. She agreed and said she would speak to the b/f, which she did and all was good..until March. He called me saying he wanted my residential address(i live very close but she doesn't know this), I gave him the PO Box that we use, and he was upset, screaming and going on and on that he wanted a REAL PHYSICAL ADDRESS. I apologized and told him that if he had a problem , i could give him the owners number and he could discuss it with them, to which he declined(he said he didn't want me picking up his rent on the first, he wanted to mail it, which is strictly against our policy since we change air/heat filters monthly, so why not do everything on the 1st anyway?). NOW, there has been another issue this month. We have a pest control contract on the house several times I have went over and escorted the exterminator, introduced him to the exterminator etc. I explained that I am pregnant and will no longer be able to escort the exterminator around(i cannot be around the chemicals currently). He agreed, and all was well, until today. The exterminator set up an appointment with me, I attempted to call him but got no answer. The exterminator went to the property and he refused to let him enter, saying that I didn't give him proper notice, so he didn't have to let him in. After I found this out, I called the other number that i have listed for them, which is the tenants cell phone. She informed me that he took her keys away, and will not allow her back to the property, she also warned me that he is very nasty, and will cause tons of problems for me, and that i will always require a witness to be around when i speak to him, because he will lie about things in a heartbeat. The girl explained that she wants to move back in, but cannot unless he is gone, and she also informed me that he does not qualify(income-wise) for the property. Tomorrow we have ANOTHER appointment with the exterminator to go there, what should I do? so far we have not had a problem with the rent being paid... I asked the girl if the guy was going to be able to pay the rent, she said she wasn't sure.(this is the first month that the girl is kicked out of the house)

8 months ago - 7 answers