Question
Buyer reporting missing pages two weeks after I sold my book on Amazon. What do I do?
The book sold on March 13, 2009 and the buyer received it on the 17th. I examined the book before I sold it by doing a flip-through and noticed nothing wrong. Now today, April 2, 2009 he is asking for compensation on the price and saying that there are pages torn out of the book. He is not being rude or anything, but I am not a very experienced seller and am not sure how to handle this. I'm not opposed to sending a percentage back to him, but how much? I did not see this damage and based on the condition the book was in when I had it, I find it a little hard to believe. Should I ask him to send me pictures? *Note that I did not actually use the book in a class. I bought it and ended up not using it, so I just looked it over and included what wear and tear I noticed (like the cover and first few pages had a crease on them). I did not see anything wrong inside the book. The pages appeared in very good condition and still had that "smooth" look like the book had not been opened much. So how should I handle this? Also, he is only asking for *partial* compensation...but I don't know how much to give because I don't know the extent of the damage.
8 months ago - 5 answers
Best Answer
Chosen by Asker
contact amazon for assistance before you do anything else. you'll want proof of damage and the book should have been insured. Do not give this person any money back right now. They might be scamming you. They are also responding on damage a bit late, this would make me suspicious
by surferchick
8 months ago
Asker's Rating: 
Other Answers
sounds like a scam. ask him to return the book, bet he goes away.
by Jesse- 8 months ago
I have to agree. Ask for the book back, and contact Amazon regarding their policies.
by Sabrina M- 8 months ago
Since you are an "experienced" seller, you know the only good option is to ASK the customer what they want... If it is reasonable, give it to them and go on. If the request is Totally unreasonable, make ONE attempt to negotiate... If they budge much, take it and go on.. Be apologetic.. ONE part of ONE book can not be worth the negative feedback you will get if you do NOT satisfy the customer even if they are being a jerk..
by Answerman- 8 months ago
See if you can find another copy and offer to Xerox the missing pages and send them to him. If he doesn't like that idea, tell him to return the book (he pays for shipping). Upon receipt check it for the damage he indicated. If he's correct; the pages are missing and you don't remember seeing those pages when you sent it, then give him a refund of his purchase price (again, less any shipping charges) and chalk it up to experience.
by My Evil Twin- 8 months ago