should I have accepted this Ebay return?

Buyer:Hello, I purchased the baby monitor received yesterday. This monitor dose not work and I want a full refund. Please advise me what I should do. Thanks, Mark Me:Does it work when its plugged in to the wall? Have you checked the channels? Buyer:It works if you shine a floodlight on the baby and it still is not very clear, very unhappy, Sure dosn't work like discribed or the photo image on display. Me:I'll see what I can do because I do not have enough money right now to issue a refund. Images in the picture are simulated just as they are on anything with a screen(ex: psp, ipod etc). The thing is, it does work, I do not own one of the cameras so I am not sure of the quality of the screen. The camera clearly does not have infrared which would mean that the camera would require light. It does work as described, but what it sounds like to me is buyers remorse. I gave a description of what is on the box which is "Baby Monitor" and thats what I would think I am sending out because of the manufacturer. The description does state that the camera requires 3 LUX (at F2.8), which is the amount of light needed for good image reproduction. From the page: Return policy Item must be returned within: 3 Days Refund will be given as: Money Back Return shipping will be paid by: Buyer Return policy details: Returns only accepted if the product does not work. Buyer:I do not have buyer’s remorse… I just wanted a monitor that works as described, it definitely dose not. It dose not transmit clear crisp video or even close. I am very disappointed with this product! My neighbor has a different brand and it works great, I was expecting similar. Me:Would you accept a partial refund of $25 and keeping the item? That is all I can do at the moment because of high ebay seller fees. Buyer:No thank you I do not want to keep an item that doesn't serve it's purpose. From what you're saying the baby monitor should have a descent picture quality, and it doesn't. Not even in the conditions that you wrote either (3lux). I'm willing to wait a little longer if it takes to receive a refund, and I will pay for the shipping for the items return to you. According to your policy if the item doesn't work then I receive my refund. Point blank the item doesn't work it's defective. Now if you had another brand of baby monitor I would be willing to trade, but it seems as if you don't. So please comply and be descent enough to do as your policy states. Please foward your address. Thank you. What do you think???? My policy states that they are accepted if the item does not work. He said that the item does work but it doesnt meet his expectations.

9 months ago - 2 answers