Has anyone out there got a SonyCard credit card?

Has anyone else out there got a SonyCard credit card? I have had one of these almost since they were first launched around 2000/2001. They were originally operated by The Bank of Scotland who were very easy people to contact and get on with. The card is now operated by MBNA who are exactly the opposite in my view. I had, up until last month, accumulated nearly 28,000 Pulsebeats. These are reward points that you get for every £1 you spend using the card. They can be redeemed against various Sony products that feature in the Pulsebeats catalogue. Obviously some things are well out of reach - a Sony PS3 would require you to spend going on for £100,000 to achieve the points needed. But at the lower end of the scale, you can trade 1500 points for a DVD. There as always been a clause in the Terms & Conditions (T&C) that states that any points that are 3 years old will expire. In the 7 or 8 years I have had the account, not once have any points been taken away. I always kept a check on the how many I had, but I just let the points accumulate. It never really entered my mind to check if any points were going to expire - it was nigh on impossible to do anyway because I don't keep statements going back that far, but I would have thought that it would be well in MBNA's capability. The strange thing is in those years no points have ever been deducted, until now. MBNA have seen fit to take nearly 13,000 points off me in one foul swoop. To get those points back, (which I can't), I would have to spend £13,000. They did it without warning or notice. I accept that it is a T&C but the manner in which they have done it I find absolutely disgraceful. They could have given me a month's notice by letting me know on the previous statement but they didn't. They just did it. I have spoken to them and sent them a letter, but they just keep repeating back to me that it is in the T&C. Absolutely no customer care whatsoever, and no sign of returned loyalty. They can't even tell me how many points are going to be expiring on my next statement, (because they are now obviously operating on a rolling month by month review). Has anyone else got one of these cards and have you experienced the same as me? Do you feel aggrieved? Do you feel that they should reinstate your points and give you a last chance to redeem them? I will be very interested in all of your views.

13 months ago - 1 answers