Question
How do I cancel TrueCredit 30day trial credit monitoring?
Hey guys, I sign up for the TransUnion credit monitoring service for its 30day trial period. I tried to cancel the service today by calling the really-hard-to-find number on their website 1800-493-2392 When I was put through to a CSR, she asked me for my SSN, then my first and last name. And then she tells me I cannot cancel over the phone, I have to fax a copy of my driver license with a reference number for the canceling order to them, then they will contact me through email to let me know it has been cancelled. She says this is for security reasons. I just don't understand what more security they will need besides my name and SSN. They could've asked for secret questions when I sign up. When I prowl the web for people with similiar problems, nobody ever mentioned anything about having to fax driver licenses. Most people are able to cancel throught the phone. Can someone tell me if they are allowed to require me to fax to cancel and whether I should fax or not
2 years ago - 5 answers
Best Answer
Chosen by Asker
Another way to cancel is to cancel your card. Oddlly enough I just cancelled my account with them a couple of weeks ago and didnt have any problem at all (they did keep asking me why I wanted to cancel). No I wouldnt fax anything your information would be out there for anyone just cancel your card.
by Frank R
2 years ago
Asker's Rating: 
Other Answers
The probably are allowed to require you to fax, in writing, a request for cancellation. That's why many of these "free-trial" offers are such a drag, they're very hard to cancel. If you don't cancel, you'll get billed for it, so I'd be persistent and get a receipt or acknowledgement of your request so they don't bill you.
by Glennroid- 2 years ago
They want to make it as difficult as possible so you'll end up paying for the service even if you don't want it. Follow all their instructions and get it canceled before the 30 days are up. In the future, get your credit report for free with no strings attached at the only official site: www ...
by PelMel- 2 years ago
Send them a certified, return receip letter requesting cancellation. I don't think I would be giving out my SS# over the phone, nor faxing additional ID to cancel credit monitoring. It's all part of the make it as difficult as possilble. With a certified letter, you have proof they received your canncellation request and won't have to play all the games of cancelling it several times.
by bdancer222- 2 years ago
Hello, In my opinion, do not fax a copy of your driver's license and only give the last four digits of your Social Security number when speaking with them on the telephone. You are correct in asking them to ask you your secret question which will identify you. Protect yourself against Identity Theft.
by Jill R- 2 years ago