Question
What are the next step if Sony Customer Service don't want to help?
I was trying to make a purchase at sonystyle.com (Vaio Notebook). Before the checkout Sony charge my credit card I don't know why cause they were not yet authorized... so when I tried to checkout there wasn't enough credit on the card to a second charge... technically I never bought anything but they never refund the money... 15 days have been passed since then and they never returned my money. They said it was gonna take 3 to 5 days and nothing happened. I've called a million times and they say they are gonna send a fax to my credit card to return the money to the credit balance but they haven't do anything. What should I do? My credit card told me is gonna take 60 days to the refund if they don't send the fax... I can't wait that much. My credit card is a prepaid card, so is not credit money, is my money... I need a computer and now I'm without the money and without the computer. when I said my credit card told me... I mean my credit card bank... the card doesn't speak ;-)
2 years ago - 2 answers
Best Answer
Chosen by Asker
Well, you should contact the corporate office and speak with the top manager and demand her/him to fix the problem right away. You may write a letter as well to the corporate office complaining about the issue. When you call, don't tell the whole story to whoever picks up, ask for the top manager in charge and talk serious. Ask for her manager id she isn't much help and you may even get to the very top manager. I'd say get on it and get serious. I wish I was there to call lol I have had many customers who had this same problem. This issue must be taken care of max. 2 weeks. What they can do is just contact one of their stores or the office and return it straight to your card. It is not hard at all, someone needs to wake up and take action.
by Sofia!
2 years ago
Asker's Rating: 
Other Answers
I think what happened is that there was a hold placed on your account and when the charge slip does not show up, the 'charge' will fall off. I am soo sorry that this has happened to you (TIVO screwed me like this once) URGH, not super sure what you can do other than wait since it is not a credit card
by kissmymiddlefinger- 2 years ago