help desk service
Question
Can Wal-Mart look up receipts?
I'm trying to exchange a damaged product for a new one, but I don't have the receipt. I either want to exchange it right there or at least get the receipt so I can verify that I'm within the product's warranty date. I've heard that Wal Mart can look up old receipts and give you a new one. Is this true? I paid with a check. What can I do? The employee that I called at the service desk said they can't,, but it doesn't sound too much like any of the employees really know their stuff.
2 years ago - 6 answers
Best Answer
Chosen by Asker
Yes actually they CAN look up the receipt!! All of the major store chains have a computer system that allows you to look up past purchases...hopefully you remember when abouts you bought it, and maybe what time too. Whoever told you they can't are lying, and not to mention lazy. Go over their head and talk to supervisor. They can give you store credit as well. It will still come out of your checking account, but you will get the money back (without receipt) as credit for Walmart.
by rae3624
2 years ago
Asker's Rating: 
Other Answers
If you paid with a credit card , yes they can K-mart tried to pull that on me.
by latrailera2000- 2 years ago
I think so, but in some cases they don't need one.
by Max M- 2 years ago
With the amount of sales they handle in a day, I am not surprised if they have trouble looking up receipts. It is the responsibility of the customer to hold on to their receipts until they are satisfied that everything is OK with the purchase.
by pathfinder- 2 years ago
DEPENDING ON HOW LONG U HAVE HAD IT AND WHAT IT IS WAL MART IS PRETTY GOOD ABOUT EXCHANGES AND IF NOTHING ELSE THEY WILL GIVE YOU A GIFT CARD THAT YOU CAN BUY ANOTHER ONE WITH OR ANYTHING THEY SELL OR GAS EVEN
by killinshel- 2 years ago
IF you have a debit card
by kibye- 2 years ago