Chosen by Asker

These are two types of positions for call centre agent Inbound : Inbound is incoming calls, incoming calls could be from the customers of business partners whom which call centre is tied up. For eg if you are a policy holder from AIG and if you have any quiery then you will make a call to toll free number provided in the policy docket , your call will land up in inbound call centre. Oubound : Is outgoing calls , the call could go to existing customer for some information or to new customer for selling of some products.

by crazee_fellow

2 years ago

Asker's Rating: 

Inbound is when you answer calls comming into the call center, Outbound is when you make calls to people.

by WVJoe- 2 years ago

inbound - you receive calls outbound - you make calls

by alh3333- 2 years ago

inbound is recieving calls from clients, outbound is you making calls to clients.

by cutiehoney- 2 years ago

inbound... you answer the customers call outbound... you call customers to advertise and etc...

by bamboo_016- 2 years ago

Inbound is best. Inbound calls are calls coming from prospective customers who've already shown an interest in the product. Outbound are basically cold calls.

by Heather K- 2 years ago

Inbound , answering incoming calls , you would be trained to know how to respond . For example It could be technical help , or info about productsor services. Outbound , making calls to prospective customers , For example : making appointments for sales reps , qualifying prospective customers for a product or service . Often with a script and info on rebuttals to negative responses to help you succeed.

by royalcres- 2 years ago