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my costumers ask me about interes rate,. closing costs and how long it will take to close the transaction. my first costumer was friend of mine , who knew i was new in the business and the transaction went good with the help from my broker. over time i built my confidence and my knowledge about the business and it's going better and better. let your costumer know that you work for them, not to make the bank happy and they will trust you for the rest of their life.never lie to them and don't give them false promisses . i lerned hard way ,that if i don't have my approvals on writings- i don't trust anybody. learn as much as you can about mortgages, ask your senior loan officers for help or advise, and work on people skils and i will promise you- everywhere you will go and people will ask you what you do for living- you will be talking about mortgages. 95% of my costumers are polish or eastern europeans and opening utility accounts, sign their children to the schools, help with finding the jobs, going to the traffic courts and translate for them , reading all the mail they got and other stuff it is my everyday job and i loved. i try to educate the people not only about mortgages , but also about credit and be their financial advisor in many times first one they talk about the future, retairment e.t.c. you have to love working with people and don't be intermitaded by some people you didn't have connection in the beginning. most likely , they will never close any transaction with you and no matter what you give them- they will never be happy. learn how to let it go, look in the future and be positive- your job is to help the people to make their dream come true and own the house, good luck to you.

by bianca

3 years ago

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