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Accept and manage your
orders |
When orders come in, you'll be able to view customer contact
information, shipping and billing information, special handling instructions, payment method,
and order details in the Order Management section of the Store Control Panel.
Merchant Account Transactions
If you're working with a merchant account you can use the Order
Management screens to process your orders online with a few clicks of a mouse. Our clear,
intuitive order management interface makes it easy to authorize, reauthorize, and settle
shipped orders or process refunds.
Accept Orders via Your Own Servers
If you have a larger operation with your own payment processing
gateway and/or an extensive distribution system, you can receive orders real-time, via your
own servers. Once this information has been handed off to your servers, it can be fed to your
payment processing gateway for authorization, your accounting and inventory systems to enable
centralized management, or to your warehouse or drop-shipper for fulfillment.
Note: Many merchants who receive orders by phone, fax, or email
choose to enter these types of orders manually into their Yahoo! Merchant Solutions order form
(available in the Store Control Panel), so that they can easily track, process, and report on all of
their sales, regardless of how the order comes in.
Deter and Detect Fraudulent Transactions
Yahoo! Merchant Solutions builds in multiple levels of fraud
protection and arms you with information so you can identify suspect transactions. For more
information see "Avoiding Fraudulent
Orders" in our Help section.
Easily Contact Customers
Should you need to contact customers about their orders, you can
always return to your order management screens in the Store Control Panel, look up an order, and
easily email or call the person who placed it.
When you run into occasional request to return an item, you can
quickly issue a refund - at your discretion - using the same order management system.
