The Internet of Things: A Competitive Advantage in Customer Service
Business 2 Community - Wed, May 22, 2013 5:50 PM EDTWith social media and the Internet of Things, you won’t have to say ‘sorry’ “By the time the phone rings, there’s already trouble. When that manger is called or this department is reached, it’s because someone is disappointed, angry or stuck. Illness, broken promises or a real urgency have led to this new conversation even... More »The Internet of Things: A Competitive Advantage in Customer Service
