Why the customer isn't always right
Docstoc - Mon, Feb 20, 2012 11:01 AM EST“The customer is always right” is the Golden Rule of customer service, but there are situations when it is simply unattainable. Know it is in your best interest to break the rule. When the customer is uninformed. Oftentimes, customers will make claims about a product or service that are untrue due to a lack of knowledge. For example, most airlines allow customers to check bags up to 50 lbs. without charging an additional fee, but for international flights the limit is 70 lbs. In situations More »Why the customer isn't always right

