One of my favorite Talking Heads songs is Once in a Lifetime. Lately this stanza has been resonating: You may ask yourself, what is that beautiful house? You may ask yourself, where does that highway lead to? You may ask yourself, am I right, am I wrong? You may say to yourself, my god, what... More »Once in a Lifetime
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Lessons on Ambition from Real-Life “Mad Men” Adman, Kevin Allen In a wood-paneled, authentically British office in central London, I had the privilege of meeting Kevin Allen, one of the original advertising “Mad Men.” Kevin led massive global teams during his multi-decade tenure at McCann-Erikson and Interpublic Group, including the one that came up with... More »What Defines Real Ambition? 5 Key Qualities Revealed
We know it’s important to give positive feedback in response to a job well done. Simple recognition of effort can be a fantastic reward that provides continued motivation for future tasks. But sometimes it seems to get tedious to keep saying “great job” over and over, especially if you work with a large team. For... More »30 Ways to Say “Great Job”
(It is the end of teacher appreciation week! Next week, I’m returning with student write-in’s, but sticking with the theme of career success this week. Do you feel like the art of ‘thank you’ is leaving us, along with face to face conversation? I hope not. I’m interested in your thoughts!) “Ellen, I would like... More »Why Saying ‘Thank You’ Now Can Lead to Career Success
What’s one tip you have for a startup founder who is making their first TV appearance as an expert? The following answers are provided by the Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched #StartupLab, a free virtual mentorship program... More »12 Tips for CEOs Making Their First TV Appearance
There are many factors that influence a customer’s experience when they interact with a contact center agent, and most of them fall directly under the agent’s control. An agent’s attitude, knowledge of the product or service, their conveyed understanding of the customer’s issue, and their ability to respond to and resolve the customers’ inquiries during... More »How Agent Performance Influences the Customer Experience
In 2011, 46.2 million Americans were living in poverty, and 10.4 million of these impoverished individuals were considered “working poor.” The U.S. Bureau of Labor Statistics defines working poor as a person who spent at least 27 weeks in the labor force during the past year but earned an income that fell below the official... More »America’s Working Poor & Health Insurance [Infographic]
The world’s third-largest social media network can be a highly effective tool for professional photographers. It’s a staple of brand outreach efforts and opens up a realm of worthwhile networking opportunities for blooming businesses. In this second part of a series on spearheading social media for photographers, I’ll be showing you how to set up... More »Spearheading Social Media for Your Photography Business: Twitter
Tired of being asked the euphemistic “Aren’t you overqualified for this job?” question? Well, don’t fight it—embrace it! But to make improvements on how you answer the question, it is important to know what you are doing wrong first—and then shift that behavior to doing what it the better way to handle it. Additionally, it... More »4 Ways to BOMB the Overqualified Job Interview Question
As technology become more complex, a group of brilliant entrepreneurs is using it to tackle some of the most fundamental human challenges of all time—clean food and water, adequate and affordable health care, accessible education, and the chance to live a better life. These 11 start-ups from 10 countries and five continents recently took a... More »Eleven Entrepreneurs Make People the Number One Priority of Technology Innovation
Working with a vendor offers certain advantages to a business. For example, ordering becomes a simple process and overall efficiency is improved. In most cases, the business enjoys a cost savings as well as less stress. Overall, the right vendor can make life easier for a business owner. But there are lots of things to... More »Should You Check Into a Vendor’s Online Reputation Before Going into Business with Them?
In today’s fast paced, social media world, staying on top of projects and timelines can be a challenge. A HUGE challenge. Clients today expect more, in less time. So how do we manage our time, in this fast paced world, without feeling like we are constantly behind and playing catch up? At 3H, we understand... More »Time Management: Do You Manage It Or Is It Managing You?
We are constantly busy at work and our schedule is always full of various activities. Sometimes, we can be forgetful and unaware of how we’re approaching our work and how we’re building relationships in the workplace. We make mistakes, sometimes over and over again, without even realizing that we’re making them. These mistakes can really... More »8 Common Mistakes To Avoid At Work
“It’s not enough that we build products that function, that are understandable and usable, we also need to build products that bring joy and excitement, pleasure and fun, and yes, beauty to people’s lives.” – this quote by Don Norman, who coined the term “User Experience”, summarizes very much the guiding principle of consumer IT.... More »Beautiful And Fun Products Make For Productive Users