Focusing on Relationships, Not Sales, Generates Greater Revenue
Business 2 Community - Mon, Mar 25, 2013 6:15 PM EDTThe Challenge: Traditional marketing has often focused on getting the sale. Instead, marketers should focus on retention and how to keep more customers for longer periods. Customer Lifetime Value, (CLTV), is a simple equation for helping you calculate the value of increased retention. By understanding the lifetime value of a customer, you can determine whether... More »Focusing on Relationships, Not Sales, Generates Greater Revenue
