President George W. Bush famously said, “I’m not touching it. Period.” when it came to email communication. And why would he? He was the president after all. His office, however, did and amassed 200 million emails during his term. These emails need to be stored for both historical records and for security reasons but how... More »When Could an Email Archive be an Issue of National Security?
Manage A Business
Zach Braff recently secured the funding for his new movie, Wish I Was Here. But the thing is, he didn’t go down the traditional route of signing a financing deal with a big Hollywood investor. Instead, he turned to his fans. He put up a video on Kickstarter, and within days had raised over $2... More »How a Kickstarter Video Production Can Help Launch Your Project
For the past decade, there has been increasing desire within contact centers to improve upon customer satisfaction and experience, in order to keep customers loyal and profitable for longer. In the early days of the call center industry, supervisors listened in with their agents and gave direct feedback or used spreadsheets to keep track of... More »Still Think Speech Analytics or VoC has no ROI?
I feel a rant coming on. Let’s get started. Mobile does not mean “on the go.” Just because someone accesses your site from a mobile device doesn’t mean they’re anywhere special. To me more clear, it does not mean they’re in a store, on the road, walking around looking for your store, or in an... More »Mobile Does NOT Mean On-the-Go
Cloud computing’s most attractive and vaunted business value is its promise of lowering operating costs and reducing or eliminating the burden of managing an IT infrastructure. Thus, it is only natural to wonder whether your business could benefit by putting enterprise content management operations in the cloud. We have found that the potential benefits of... More »Put Content Management in the Cloud? It Depends…
Do you know what happens to your company’s retired data center equipment after you turn it over to an IT asset disposition (ITAD) provider to be recycled? This is a more important question than you might think. The environmental issues associated with closing or consolidating a data center cannot be overlooked. From a compliance standpoint,... More »4 Things e-Stewards Certification Tells You About Your IT Remarketer
This week’s analysis focuses on the impact of Employee Turnover as a measure of the performance of a company’s Human Resources organization. Creating and unlocking value in an organization starts with knowing precisely where things stand, and where the opportunities for improvement lie. To help, SAP’s Performance Benchmarking group publishes a short analysis each Monday,... More »Monday Metric: The Ultimate HR Test – Employee Turnover
Sales reps, like most of us, have a propensity to stay within their comfort zone. Some sales people think that’s what sales management wants so it is an issue of expectations. Others are fearful of being branded as tough to manage or a loose cannon if they take too many risks. Yet others see their... More »Sales Success: Getting the Comfort–Risk Mix Right
Have you taken steps towards protecting your mobile device against mobile app malware? A warning was recently released regarding Google Play apps that contained malware. Many people do not realize that their phone and mobile devices need to be protected just as their home computer. Smartphones are so much more than phones they are computers... More »Protecting Your Mobile Device Against Mobile App Malware
The first round of reviews are coming in about Google’s new headset. So what’s the verdict? Tech Crunch reports, “To use text messaging and navigation on Google Glass, users currently have to pair it with an Android phone and install the Glass companion app on their phones. This will change very soon, however, one of... More »Google Glass Nears, Tech World Buzzes
Amazon jumped the gun and accidentally leaked what many believe to be Windows Acer W3-810. This is closest we’ve come to the official confirmation of the world’s first small screen Windows 8 tablets coming our way! “The listing was spotted during an event by Acer in New York where it unveiled a wide range of... More »Amazon Leaks World’s Smallest Windows 8 Tablet
When entrepreneurs and pilots screw up, they take other people down with them. But the similarities don't stop there. More »4 Leadership Lessons From Professional Pilots
I had been making good time travelling to an appointment, however, as I came around a corner I was confronted with road works. I had planned my trip based on everything going well and road works were definitely not in his plan. Worse still, these were serious road works with workmen holding stop signs and... More »Roadworks of Business and Life
Have you ever visited a website only to close it right away after being startled by music that plays automatically? It wasn’t long ago that fancy music players and distracting animations were popular in web design. Improving browsers and faster Internet speeds lured designers into pushing their websites to the limit. But in our web... More »In Designing for the Web, Think First About Engagement
In my previous blog post I discussed the importance of identifying and interacting with your best and most profitable customers. As I mentioned in the previous post—these are not necessarily the customers who spend the most money. The most valuable customers can provide you with ways to build business profits by advocating on your behalf... More »How to Identify Your Most Profitable Customers