The best way to resign is to leave your boss wishing you will return. And the best way to do that is to be gracious and helpful as you move to a new job or step into self-employment. Even if you’re being ushered out, staying upbeat and professional can mean the difference between a good... More »6 Ways to Leave Your Job on Good Terms
Lean forward. Put your hand out. Let the person know you are interested in their company. When TD Bank came to run an event at Westfield State University in Massachusetts and senior Chelsea Decoteau was working in the lobby for the Director of Student Activities, she did just that. She introduced herself and said, “I... More »Lean Forward to Find Work
Keeping your call center representatives motivated, inspired, and energetic throughout their day is vital and reflective of their performance, and how they interact with customers. Why not mix things up and play some fun and educational games that keep them engaged and even inspired while they work? The following is an excerpt from McGraw-Hill’s The... More »Call Center Training: Fun Games to Motivate the Call Center Team, Part 3
Whatever negative impression you have about the creatives in your team, the fact of the matter is you can’t work without them. More »The Worst Things You Can Do to Your Creative Employees
It makes for pretty uncomfortable reading: CSO Insights’ latest global study of sales forecast accuracy suggests that – on a deal-by-deal basis – it is at close to an all-time low at 46.5%. To put that in context, simply tossing a coin would give more accurate results. The consequences are equally unpleasant: forecasts get missed,... More »The 3 Levels of Sales Qualification: Account, Opportunity, Sponsor
For a lot of us, we don’t know what we want to be when we grow until we grow up; even then, our choices might turn out differently than we’d hoped — or just plain wrong. And while daydreaming of stardom or veterinary school is a practice we strongly encourage, it doesn’t always help turn... More »Off the Beaten Path: The Benefits of Mind Mapping Your Career
Stay in Touch: Go Beyond “Checking In” Let’s pretend you’re a customer. You recently purchased a product for your small business that requires additional service from a Big Company. You use their product on a daily basis and generally feel like Big Company does a good job at servicing you when you are having a... More »Stay in Touch with Clients with These 5 Free Tools
Companies in the B2B market develop a dazzling array of new products. Some are modifications or minor upgrades of last year’s offerings. And some are extraordinary new products that are designed to be significant revenue producers or game changers or in some cases “bet the company” entries into the market. Unfortunately all too often, even... More »Extraordinary Products Deserve Extraordinary Product Launches
An established business tool across the food industry, Electronic Data Interchange (EDI) is gaining traction across the wider spectrum of wholesale companies. Here, we look at some of the reasons why.The ability of EDI to help in reducing rising costs is particularly attractive, especially as it’s able to create an impact in so many different... More »EDI – What is it, and Why Do You Need It? (Part 2)
Do you ever wonder why your customers call with seemingly “dumb” questions when the answers are blatantly described on your website? Just when you feel the urge to question their IQ, first take a moment and reflect on the reasoning behind the call in the first place. Nine times out of ten, prospects are not... More »How to Avoid the Hard Sell
In negotiations, assumptions are just as dangerous as uncontrolled emotions and positive or negative expectations. Assumptions can work against us because most of us come to believe that we’re pretty good at reading other people, at understanding what they’re really feeling and thinking. But they can also work for us if we can get the... More »How Assumptions Work Against Us—and For Us Too
While many children in the U.S. know how to use computer software, very few children know how to make computer software. Is there value in teaching children how to code? Many industry experts believe so. Teaching children to code early on can vastly improve their computer skills and make them more competitive in the international... More »The Value of Teaching Children How To Code
It was possible to douse local fires and the population halfway across the nation and the world wouldn’t even get a whiff of the smoke; Not anymore. Now, a smoke cloud on a remote island is known to all and talked about on blogs forever. Believe me, social media writers like me won’t let that... More »Reputation Management: Defense Against Dark Arts
Trust is like a vase.. once it’s broken, though you can fix it the vase will never be same again. Unknown Whether you have started a new profession like teaching, have become a parent for the first time, or been promoted within your company, earning the trust of others is a crucial part of life.... More »On Earning Trust
Growing companies are finding that cloud technologies deliver needed services while helping them save money and reduce IT maintenance. Large and small companies are equally enthusiastic about running aspects of their operations in the cloud, but compared to large enterprises it’s often easier for a small business to make the move. More »Why Are Droves Of Small Businesses Taking To The Cloud?
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