The marketing team and the sales team are in a meeting together, and it’s getting ugly. Marketing doesn’t understand why the leads they’re generating aren’t converting. Sales argues that the leads are garbage. The marketing director thinks that as many as half of his team’s leads are potential buyers. One sales rep says that out... More »Sales Prospecting and ‘Green Leads’
It started at the second State of The Union Address in January: a call for upping the minimum wage from the federally mandated $7.25 to $9 an hour. And while some cheered for this, many business owners and managers had a different take. With all the uncertainties surrounding emerging healthcare regulations, an anemic economy (at... More »Why Businesses Turn To Technology When Their Economics Are Challenged
The other day I had a fun conversation with an executive sales guy (a friend) who had just landed a great job. But our prior conversations hadn’t always been fun. You see he was pretty typical of many job seekers at the executive level. He was let go from his prior job with a nice... More »Job Search: If I Could Start Over Again…
Lean is nothing new for manufacturing businesses. Waste reduction strategies have had a major impact across the production industry, helping all kinds of businesses identify and remove inefficiencies responsible for unacceptable error rates and dented margins. You can’t always put your finger on it Waiting is one of the biggest problems in any business. Whether... More »Lean – Don’t Forget Its Business-Wide Relevance (Part 2/2)
Social media is being integrated in to all spheres of business and recruitment hasn’t been left behind. WhistleTalk, is one such startup from Hyderabad backed by The Hyderabad Angels, that has been leveraging the power of social networking and reputation management to the best. According to a latest announcement from the startup, WhistleTalk has now... More »Social Hiring App WhistleTalk Launches An Enterprise Edition
If I was to ask who your biggest competitor is, you’d probably ask ‘”What do you mean by ‘biggest’? Size or cost?” In other words, you are determining who your biggest competitor is by the amount of business they take or by the size of their business in general. That’s a common answer. When we... More »Who is Your Biggest Competitor?
Almost every professional dreams or aspires to go up the career ladder. Who wouldn’t want to be promoted and get paid more? Sure, you’ll likely have more responsibility, but responsibility is a major part of being an adult. Not everyone needs to get a promotion right away. If you aren’t ready to shoulder the added... More »Aiming for a Promotion: Qualities That You Need
One of the most annoying things to handle as a manager is dealing with conflicts between employees. I say annoying because, more often than not, these are petty misunderstandings which one or both parties completely blew out of proportion. I’m assuming for most managers, the initial response is to simply allow the ones involved to... More »Kiss and Make Up: How to Handle Employee Squabbles
Most people would think that business software lead generation targets really large groups with a large enterprise that needs lot of tech to keep in order. The truth though could be a little less overwhelming. Companies like independent consultants and contractors do not swear any sort of ties to any company no matter how bigger... More »When Lead Generation Targets ‘Freelance’ Companies
When you google ‘call center’ and ‘turn over rates’ you’ll get a number of alarming stats that range between twenty to thirty-five percent. You’ll easily find a number of posts on how to calculate the actual number – what to count and not to count, etc. Whether you decide to take the low number or... More »Fixing Your Agent Attrition Problem
There’s been a lot of talk about millennials recently. In case you aren’t familiar with this term, a millennial is used to describe a segment of the population born between 1980 and 2000 (approximately that is – different sources tend to give slightly different date ranges). The term seems to be making its way into... More »How to Attract and Retain Inside Sales Millennials
This mouth-controlled stylus aims to help those with limited use of their hands enjoy the benefits of smartphones and tablets based on touch technology. More »Mouth-controlled stylus makes touch devices accessible to disabled users
“The Call Center School“ defines workforce shrinkage as “the amount of time agents are paid to be there but are not available to take calls”. This includes some things that are not changeable, such as vacations and breaks, but there is often a fair amount of time lost due to agents just not being in... More »Three Reasons for Advanced Granular Shrinkage
What did you learn at school that helped you succeed in your career? We tend to be skeptical and see school merely as a place to get a degree that would open the door for our career to begin. And then we see this big scary gap between learning and experience. I would argue that... More »School Success Versus Work Success
For many companies, a pipeline report can be nothing more than a summary of the sales team’s optimistic dreams. After all, optimism is an essential component of the personality of sales professionals. When the optimistic rosy forecast leads to disappointment or even financial hardship for the company, the blame typically falls back on the sales... More »3 Proven Tactics to Stop Leakage of Sales and Revenue from Your Company’s Sales Pipeline
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