Treat them with respect. You'll be surprised how that disarms them.
The oxygen for trolls or haters on social media is an argument. That's why most people think the best way to handle them is to ignore them. I disagree.
The best way is to engage them, but with respect. Acknowledge their point of view and start a conversation. They'll gain a lot of respect for your willingness to hear them out. Give them the benefit of the doubt and recognize that a lot of times, tone is lost on Twitter.
The only move is to be the bigger person. When people say, "Gary you’re so full of shit," I jump in and say, "Explain to me why. What can I do?" The moment you acknowledge somebody else’s point of view, you’ve already made the conversation more of a positive for you. Haters, a lot of times, just want to be recognized. Twenty to thirty of my biggest fans started off as haters. What happens is they gain a lot of respect for your willingness to hear them out.
As told to Inc. staff writer Issie Lapowsky.
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