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    Blog Posts by Patricia Lotich

    • One Question Every Manager Should Ask Employees

      manageremployeesEmployees go to work with the intention of doing a good job but managers are often the reason they don't. We sometimes put employees in situations where they don't have the resources to perform well and they become frustrated when they are not given the necessary tools and training to complete job assignments.

      Successful managers have learned to support employees by advocating for them and helping them remove the barriers that hinder productivity. They do this by asking one important question. This one question can reveal the obstacles that employees face that only the manager can help to overcome. So what is the question?

      How can I help you?

      This question demonstrates the manager's commitment to serving the employee and their intent to help resolve issues. This question also reveals employee challenges and issues that only a manager can help fix.

      When employees answer this question, they reveal work issues that need to be resolved and often answer the question with this response.

      You

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    • 6 Steps For Small Business Emergency Planning

      Small businesses are often more vulnerable than large in the event of a disaster or unforeseen emergency. This is because many small business owners don't invest the time in planning for the unexpected. When disaster strikes, they're caught off-guard and faced with the challenge of putting the pieces back together during a time of extreme stress and chaos. Planning for the unexpected emergency is a smart business strategy.

      An emergency can be one of many things: a building fire (just watch the news), a natural disaster (think hurricane Katrina), a terrorist attack (think 9/11) or an armed intruder (think Columbine). Each of these scenarios is very different, but a recovery plan stems from the same basic planning process.

      Most emergencies happen without much warning, which makes planning imperative. Think about running your operation without a facility, computer network, phone system or key personnel. When there's an emergency, it's critical to have a plan that can quickly be put into

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