Most successful organizations understand the importance of making their customers happy. These businesses recognize that customers provide the revenue to pay the bills and are the financial life-line to the organization.
There are many ways to solicit feedback from customers – surveys, focus groups, comment cards - but what about those things that aren’t reflected in any of those tools?
Most customers won’t complain when they have a bad experience and but will share a bad experience with others. People now use social media to vent frustrations, making it important to know when your customers have a bad experience so the issue can be remedied.
There are some of the things that customers notice but probably won’t tell you. Maybe because it requires too much energy, maybe because they really don’t care that much or maybe they just don’t like conflict. Regardless, there are things customers observe and experience that they won’t bother telling you.
- Bad Website
A business website is theRead More »from 7 Things Your Customer Won’t Tell You!