how does sending back a faulty item via paypal work? - Buyer protection?
Ok I am waiting to be refunded for an item I have bought on ebay, sadly the item is not fully functional and the seller refuses to refund me so I had to go ahead via the paypal route.
What I don't understand is- If I send back the item recorded delivery but the seller denies and says for instance that the item I send is not the same or I have send a comepletly different item, how will paypal solve the matter?
I am not planning to trick the seller by sending something else in order to keep the item and his money- but how would paypal deal with the matter and how could it be proven?
If you do decide to return it, make sure you provide tracking to prove that it was delivered to the seller. Since I'm a full time seller, I post on all my listings no returns unless there was a misprint. Most sellers will refund after they received the item back. You can also file a case on ebay and it can be escalated to ebay customer support if the seller don't respond. Haven't done this in so long because I buy mostly clothes.
Source(s):5 months ago
eBay and Paypal nearly always side with the buyer. If Paypal has told you to return it to the seller, go ahead.by G - 5 months ago