ebay help refund......?

i bought something on ebay and they never shipped it and i told them i wanted a refund and they said they gave me one put it is not on my card and i have a greendot debit

An ebay refund for a purchase that was paid for through paypal is not going to go back on your greendot debit card unless you go into paypal and transfer the funds. Both ebay and paypal have help sections that will walk you through the process step by step.